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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Platform Analytics Exam |
| Exam Number: | CIS-PA |
| Exam Price: | $450 USD |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 1 year (requires annual delta exam & maintenance fee) |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Available Languages: | English |
| Passing Score: | Not publicly disclosed |
| Related Certifications: | Certified Implementation Specialist - Core Platform ServiceNow Certified System Administrator (CSA) |
| Real Exam Qty: | 60 |
| Recommended Training: | Platform Analytics Fundamentals Platform Analytics Advanced |
| Exam Registration: | Kryterion Webassessor ServiceNow Learning |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored or onsite at Kryterion test centers |
| Pre Condition: | Recommended: 6 months experience in Platform Analytics implementation; Completion of Administration Fundamentals, Platform Analytics Fundamentals and Advanced courses; No mandatory prerequisite exam |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-application-specialist-performance-analytics-exam?id=kb_article_view&sys_kb_id=160f282693b4b61056aeb94c5cba1013 |
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| Topic | Details |
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| Topic 3 |
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NEW QUESTION # 18
What should thetargetfor theIndexand its supporting indicators be set to when creating anIndex Indicator?
Answer: D
Explanation:
AnIndex Indicatorin Platform Analytics represents a composite score calculated from multiple supporting indicators. According to ServiceNow best practices, both theIndex and its supporting indicatorsshould be normalized so thathigher values represent better performance. Therefore, the correct configuration is a target of 100%with aMaximizedirection.
This standardization ensures consistent weighting and scoring logic across all contributing indicators. If supporting indicators were set to Minimize or had inconsistent targets, the index calculation would produce misleading or inverted results. Options involving a 0% target are incorrect because index scores are designed to trend toward full achievement, represented as 100%. ServiceNow documentation clearly states that index indicators assume maximization logic for proper normalization and aggregation, making option D the correct and documented choice.
NEW QUESTION # 19
When creating a breakdown on the age of a task, which table can be used as the Facts table of the Breakdown Source?
Answer: B
Explanation:
When creating a breakdown based on theage of a task, the correctFacts tablefor the Breakdown Source is Bucket [pa_buckets]. In Platform Analytics, age-based breakdowns (such as 0-5 days, 6-10 days, etc.) are not derived directly from the Task table. Instead, they usebucketed data, which is generated bybucket groups during data collection.
Thepa_bucketstable stores the calculated bucket values for records at collection time, making it the authoritative facts table for age, duration, and numeric range breakdowns. Bucket Groups define how values are grouped, while the Bucket table stores the actual bucket assignments used in analytics. The Task table itself cannot be used as the facts table for age breakdowns because Platform Analytics requires pre- aggregated, time-aware bucket data to ensure historical accuracy. The Choice table is only used for choice list values and is unrelated to numeric or age-based breakdowns. ServiceNow documentation clearly states that bucket-based breakdowns must reference thepa_bucketstable to function correctly and produce accurate time series analytics.
NEW QUESTION # 20
Which scenarios require the use of ascripted Breakdown Mapping?
Answer: D
Explanation:
Ascripted Breakdown Mappingis required when the breakdown value cannot be obtained through adirect field mappingor simple reference relationship. Categorizing requests based onthe number of times they were updatedrequires calculating a value dynamically (for example, counting updates from the audit history), which is not stored as a single field on the record. Because this value must be derived programmatically, a scripted mapping is necessary.
Options B and C use existing fields (category, priority) that can be mapped directly without scripting. Option D usesage ranges, which are handled throughBucket Groupsand thepa_bucketstable, not scripted mappings.
ServiceNow documentation clearly states that scripted mappings are intended forcalculated, derived, or indirect values, making option A the correct answer.
NEW QUESTION # 21
Which property indicates therecommended evaluation datefor a Target?
Answer: B
Explanation:
In Platform Analytics, aTargetdefines the desired performance level for an indicator. TheReview Date property specifies therecommended date to evaluate progresstoward that target. This date is used for governance and performance review purposes, helping stakeholders determine when to assess whether the indicator is trending appropriately toward its goal.
TheBaseline Datemarks the starting point for measurement, while theEnd Datedefines when the target expires or is no longer valid. TheImprovement Dateindicates when improvement efforts begin, not when performance should be evaluated. ServiceNow documentation clearly identifies the Review Date as the point in time when the target's effectiveness and achievement should be assessed, making option D the correct answer.
NEW QUESTION # 22
Which application helps to obtain insights onnew and returning platform usersand theirnavigation patterns
?
Answer: B
Explanation:
User Experience Analyticsis the application designed to analyzeuser behavior, including new versus returning users, session frequency, navigation paths, page views, and interaction patterns across the ServiceNow platform. It provides insights into how users engage with the platform and helps organizations optimize usability, adoption, and performance.
Responsive Dashboards and Next Experience Dashboards are visualization and UI frameworks, not behavioral analytics tools. Platform Analytics Workspace focuses on KPI monitoring and process performance, not clickstream or navigation behavior. ServiceNow documentation clearly positions User Experience Analytics as the solution for understanding how users interact with the platform, making option D the correct answer.
NEW QUESTION # 23
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