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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Logic and Process Automation | 27% | - Flow builder - Approvals and automation tools - Workflow rules and process automation |
| Topic 2: User Interface | 23% | - Lightning App Builder - UI customization and page layouts - Dynamic pages and components |
| Topic 3: Data Modeling and Management | 20% | - Data management tools - Data validation and integrity - Objects and relationships |
| Topic 4: App Deployment | 20% | - Sandbox and release management - Change sets and deployment tools |
| Topic 5: Salesforce Fundamentals | 10% | - Platform architecture and key concepts - Standard vs custom functionality |
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NEW QUESTION # 118
The Director of Customer Service wants to receive a notification when a case stays in the New status for more than four business hours.
Which two automation processes should be used to accomplish this?
Answer: A,C
Explanation:
The requirement is time-based (Case in New status > 4 business hours) and requires a notification.
Escalation Rules can monitor case age and trigger escalation or notifications after a specified period.
Flow Builder (Scheduled Path or Scheduled Trigger Flow) can be used to evaluate business hours and send alerts.
Why B (Escalation Rules) is correct:Exact Extract:"Escalation rules automatically escalate cases when they meet certain criteria, such as the age of the case, and can notify users or change ownership." - Salesforce Help | Case Escalation RulesEscalation rules are ideal for service teams and time-based escalation scenarios.
Why B (Escalation Rules) is correct:Exact Extract:"Escalation rules automatically escalate cases when they meet certain criteria, such as the age of the case, and can notify users or change ownership." - Salesforce Help | Case Escalation RulesEscalation rules are ideal for service teams and time-based escalation scenarios.
Why D (Flow Builder) is correct:Exact Extract:"Use scheduled paths in record-triggered flows to perform actions after a certain amount of time has passed since the record was created or updated." - Salesforce Help | Scheduled Paths in Flow BuilderA Scheduled Path in a record-triggered flow can evaluate the Case's age in hours and send an email alert if the Status remains "New." Why D (Flow Builder) is correct:Exact Extract:"Use scheduled paths in record-triggered flows to perform actions after a certain amount of time has passed since the record was created or updated." - Salesforce Help | Scheduled Paths in Flow BuilderA Scheduled Path in a record-triggered flow can evaluate the Case's age in hours and send an email alert if the Status remains "New." Why not A:Validation Rules prevent saving invalid data but cannot evaluate elapsed time.
Why not C:Scheduled Apex would work technically but is a code-based solution; declarative automation (Flow or Escalation) is preferred for App Builder certification.
Reference:
Salesforce Help | Case Escalation Rules
Salesforce Help | Scheduled Paths in Flow Builder
Salesforce Platform App Builder Exam Guide | Business Logic and Process Automation
NEW QUESTION # 119
The app builder at AW Computing has been asked to track the number of times a case has been reopened.
Which solution should the app builder utilize to help with this request?
Answer: A
Explanation:
Reference:
Salesforce Help - Scheduled Flows
NEW QUESTION # 120
What should an app builder consider when choosing a template for a new Lightning record page?
Answer: A
Explanation:
A template for a new Lightning record page determines how the page is divided into regions. The template is responsive and will automatically adapt to the device being used to view the record page. The template can be changed after the initial save, and users do not need "View All Data" permissions for the object
NEW QUESTION # 121
A business user at Universal Containers wants to update an Account directly from an Opportunity record.
What should the app builder create to allow the business user to make these edits?
Answer: D
Explanation:
Reference:
Salesforce Help - Creating Quick Actions
NEW QUESTION # 122
Ursa Major Solar's sales team has been struggling to enter data on mobile since rollout; the team dislikes scrolling through all of the fields to input only the necessary data.
How could the app builder solve this with minimal impact to desktop users?
Answer: A
Explanation:
The best way to solve this problem is to filter components by device using Form Factor. Form Factor is an attribute that can be applied to components on a Lightning record page to control their visibility based on the device type, such as desktop, phone, or tablet. By using Form Factor, the app builder can hide some components that are not relevant for mobile users, such as charts or reports, and show only the components that are necessary for data entry, such as fields or actions. This way, the mobile users do not have to scroll through all the components and can enter data more easily. Reordering the fields may not solve the problem completely, as there may still be too many components on the page for mobile users. Updating the training documentation may not help either, as it does not address the root cause of the problem, which is the layout of the page. Deselecting the phone radio button on the Lightning record page assignment may not be desirable, as it will prevent mobile users from accessing the record page at all, which may affect their productivity and functionality.
NEW QUESTION # 123
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