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| Section | Weight | Objectives |
|---|---|---|
| Delivery and Implementation | 16% | - Feature assessment: out-of-the-box vs custom - Integration and deployment best practices - Solution validation and optimization |
| Planning and Design | 60% | - Sprint planning and story prioritization - Order capture, quoting and fulfillment design - Asset management and MACD flows - Design scalable product catalog and data model - Migration strategy and data quality |
| Discovery | 24% | - Assess customer IT ecosystem and architecture - Analyze requirements and constraints - Define KPIs and business objectives |
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NEW QUESTION # 12
Airtalk has recently acquired Mobitel, which uses Communications Cloud as its CPQ and Order Management system. Airtalk wants to upsell Mobitel products on its customer portal to increase its revenue and market share without incurring the cost of migrating those products onto its own legacy CPQ and Order Management systems. What should a Consultant recommend to quickly integrate Airtalk ' s portal application with Mobitel
' s Communications Cloud?
Answer: B
Explanation:
Digital Commerce is the Communications Cloud channel layer designed for high-volume product discovery, configuration, basket management, and self-service ordering. It lets an external portal consume offers and commerce functions from the same Enterprise Product Catalog and CPQ environment without replicating the full catalog into another selling platform. This keeps Communications Cloud as the commercial system of record while exposing channel-appropriate APIs to the web experience. The key is to represent the requirement in the same layer where Salesforce evaluates that business state. EPC APIs are primarily catalog- management interfaces, while cart APIs operate at a lower transactional CPQ level. Digital Commerce provides the optimized digital-browsing and basket abstraction required for consumer portal use cases and peak digital traffic. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:Digital Commerce; Digital Commerce APIs; external portals; offer discovery; baskets; digital order capture.
NEW QUESTION # 13
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
Answer: A
NEW QUESTION # 14
Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC plans to migrate their B2C customers and their customers ' services into Communications Cloud. UC has configured the products in the Enterprise Product Catalog. Which entities must be migrated, and in which sequence, to accomplish this migration?
Answer: C
Explanation:
A B2C migration must respect the dependency order of the Communications data model. Identity and customer records are established first, followed by the Consumer Account and its Billing and Service Account hierarchy. Subscriptions then represent the continuing service relationship, while Assets are loaded after the account and service context exists so that installed products can be associated correctly and later participate in lifecycle operations. The recommended configuration follows the native Communications Cloud responsibility boundary: catalog and CPQ determine the commercial request, while Order Management, OmniStudio, or the relevant platform service performs the downstream processing required by the use case.
Loading downstream records before their parent or reference records creates broken relationships and complicates reconciliation. The sequence therefore follows parent-before-child dependencies rather than simply loading objects in any convenient order. Avoiding duplicate logic is important because repeated rules across catalog, integration, and orchestration layers quickly become inconsistent as products evolve. The selected approach keeps the authoritative data in the correct object model, supports later lifecycle operations, and minimizes additional processing or manual intervention. It should be implemented declaratively wherever the platform feature can express the requirement, with customization reserved only for behavior that genuinely falls outside the supported framework.
Study Guide Reference:Communications data model; Consumer Accounts; Billing Accounts; Service Accounts; Subscriptions; Assets; migration sequencing.
NEW QUESTION # 15
Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system. What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.
Answer: C
NEW QUESTION # 16
United telecom has large product catalog; over time their catalog has increased in number of factors. They have choosen communication cloud as their product of choice to reduce their product catalog size. Which are the two steps shall consultant take to migrate these issue and build a stable product catalog.
Answer: B,C
Explanation:
A stable target catalog requires both rationalization and reusable metadata modeling. Duplicate and obsolete legacy products should be removed or consolidated, while common characteristics should be represented through Object Types and attributes so that similar offers inherit shared definitions instead of proliferating as separate SKUs. This reduces catalog size and the number of pricing, rules, and lifecycle artifacts that must be maintained. The key is to represent the requirement in the same layer where Salesforce evaluates that business state. Bundling duplicates or merely marking old products as non-orderable preserves the underlying data and configuration burden. The target EPC should be intentionally simpler than the legacy catalog. This avoids mixing customer-facing product logic with downstream technical state or using integration code as a substitute for catalog and orchestration design. When the model is aligned correctly, the platform can validate the request, retain the required lifecycle information, and generate the appropriate downstream action without redundant processing. That improves auditability and makes later changes easier because administrators can adjust the relevant metadata rather than reworking multiple custom components.
Study Guide Reference:Catalog rationalization; EPC Object Types; attributes; product reuse; scalability.
NEW QUESTION # 17
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