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Cisco 820-605 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Success Management20%- Usage data interpretation and analysis
- Continuous value orchestration
- Customer engagement and relationship building
Topic 2: Success Plan Creation25%- Stakeholder engagement and alignment
- Customer journey mapping
- Success planning and goal setting
Topic 3: Renewals and Expansion15%- Driving customer loyalty and growth
- Identifying expansion opportunities
- Renewal strategies and processes
Topic 4: Customer Success Industry Knowledge15%- Value realization and business outcomes
- Customer Success trends and market dynamics
- Customer lifecycle management
Topic 5: Barrier Management25%- Identifying adoption barriers
- Overcoming resistance and technical hurdles
- Developing barrier removal strategies

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Cisco Customer Success Manager 認定 820-605 試験問題 (Q84-Q89):

質問 # 84
Which stakeholder works directly with the customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions?

正解：C

解説：
The Customer Success Manager works directly with customer executives to ensure that their business outcomes are aligned with and achieved using purchased solutions. They play a pivotal role in guiding customers to realize the full value of their investments5.


質問 # 85
What defines a use case?

正解：A


質問 # 86
What are two barriers to adoption within an organization? (Choose two.)

正解：A、B


質問 # 87
Refer to the exhibit.

The graph shows a customer with a software product and highlights the number of paid- for licenses (shown with the orange line) and the number of users actively using the product (shown with the blue line). Which statement about the customer is true?

正解：C


質問 # 88
Which element of the renewal risk analysis is associated with a customer's requests to maintain existing pricing?

正解：A

解説：
When a customer requests to maintain existing pricing during renewal risk analysis, it is typically associated with their budget constraints. The customer's budget dictates their ability to spend and is a key consideration in renewal negotiations. References: Renewal risk analysis strategies that consider the customer's budget as a primary factor when they request to maintain or reduce costs.


質問 # 89
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