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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Marketing and Engagement	12%	- Design and implement engagement strategies 1. Email marketing journeys 2. Audience segmentation - Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts 1. Engagement Studio 2. Lead scoring and grading
Domain Expertise	10%	- Explain the nonprofit landscape and Salesforce solutions 1. Understand basic nonprofit terminology 2. Identify key use cases for Nonprofit Cloud - Explain the Salesforce Nonprofit Success Pack (NPSP) architecture 1. Understand Account and Contact models (Individual vs. Household accounts) 2. Understand relationships and affiliations
Implementation Strategies and Best Practices	20%	- Identify the appropriate solution for a given scenario 1. When to use standard objects vs. NPSP objects 2. When to use declarative vs. custom solutions - Design and implement solutions for common nonprofit business processes 1. Configure volunteer management 2. Configure donor management 3. Configure program and event management
Program and Service Delivery	15%	- Configure and implement program management 1. Manage program benefits 2. Track client services and outcomes - Explain the data model for programs 1. Programs, program engagements, and program cohorts 2. Service delivery and client management
Analytics and Reporting	15%	- Explain reporting and dashboard strategies 1. Fundraising reports 2. Program and volunteer reports - Configure and implement reports and dashboards 1. NPSP reports and dashboards 2. Custom report types
Constituent Engagement	8%	- Configure and implement constituent management 1. Affiliations 2. Household and organizational relationships - Explain strategies for constituent engagement 1. Manage volunteers 2. Manage events
Fundraising	20%	- Explain the data model and functionality for fundraising 1. Manage Campaigns and Campaign Members 2. Understand Gift Entry and processing 3. Manage Opportunities and Recurring Donations - Configure and implement fundraising features 1. Donation rollups and soft credits 2. Matching gifts

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q79-Q84):

NEW QUESTION # 79
A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?

A. The donor has a soft credit of $500 and the employer has a hard credit of $500
B. The donor has a hard credit of $500 and the employer has a soft credit of $500
C. The donor has a hard credit of $500 and a soft credit of $500, and the employer has a hard credit of $500
D. The donor has a hard credit of $500, the employer has a hard credit of $500, and there are no soft credits

Answer: A

Explanation:
In the Nonprofit Success Pack (NPSP), donations can be credited in two ways: hard credits and soft credits. Hard credits reflect direct donations, while soft credits are used to acknowledge indirect contributions, such as when a donor's employer matches a donation.
Hard Credits:
Hard credits represent the actual donor who made the donation.
In this scenario, the employer who matches the donation will receive a hard credit for the matched amount.
Soft Credits:
Soft credits are used to recognize individuals or entities who influenced or facilitated the donation but are not the direct donors.
The donor will receive a soft credit for the amount matched by their employer.
Scenario Application:
The donor made a donation of $500. This is a hard credit for the donor.
The employer matches this donation with another $500. The employer receives a hard credit for this matched amount.
The donor is acknowledged for facilitating the matched gift, thus receiving a soft credit of $500.
Implementation in NPSP:
To implement this, configure the Opportunity Contact Role to automatically assign soft credits to related contacts, such as employers matching donations.
Use the NPSP Settings to ensure that soft credit roles are correctly assigned and tracked.
Reference:
CertGod Nonprofit Cloud Consultant study guide: "The donor has a soft credit of $500 and the employer has a hard credit of $500".

NEW QUESTION # 80
A nonprofit organization wants to record the most recent Opportunity close date on Contact records. The nonprofit organization expects the field on the Contact to be overwritten every time a new Opportunity meets the criteri
a. Which feature should the consultant use to meet this requirement?

A. AppExchange App
B. Formula Field
C. Roll-Up Summary Field
D. NPSP Customizable Rollups

Answer: D

NEW QUESTION # 81
A nonprofit organization needs an audit trial of metadata changes over time and the ability to develop, test, and a release project independent of other projects in development. Which development model should be chosen?

A. Package development
B. Org development
C. Change Set development
D. Application development

Answer: A

Explanation:
For maintaining an audit trail of metadata changes over time and developing, testing, and releasing projects independently, the recommended development model is:
Package Development: This model supports modular development, allowing developers to create, test, and deploy packages independently. It provides version control and a clear audit trail of changes, ensuring that metadata changes are tracked and managed efficiently.
Independent Projects: Package development allows multiple projects to be developed in parallel without interference, making it ideal for complex environments with multiple ongoing initiatives.
Package development provides the structure and control needed for managing metadata and development processes effectively.
Reference:
Salesforce DX and Package Development Documentation
Salesforce Trailhead: Package Development

NEW QUESTION # 82
A consultant is setting up a governance framework as part of a nonprofit organization implementation.
Which three elements should be included in a Salesforce-recommended governance structure? Choose 3 answers

A. Center of Excellence
B. Agile Methodology
C. Release Management
D. Rules of Engagement
E. Design Standards

Answer: A,C,D

Explanation:
A Salesforce-recommended governance structure for nonprofit organizations ensures the implementation runs smoothly and effectively. It typically includes the following elements:
* Release Management: This ensures that changes are systematically planned, tested, and deployed. It involves managing how new features and updates are rolled out to avoid disruption and ensure smooth transitions.
* Rules of Engagement: These define how different stakeholders will interact with the system and with each other. It includes protocols and guidelines for communication, decision-making, and responsibilities.
* Center of Excellence (CoE): This is a dedicated team or a hub of experts that provides leadership, best practices, research, support, and training. A CoE helps ensure that the organization is leveraging Salesforce effectively and efficiently.
References:
Salesforce Nonprofit Cloud Implementation Guide
Salesforce Trailhead: Governance Framework

NEW QUESTION # 83
A nonprofit organization wants to track concerns and issues automatically by using Nonprofit Cloud. Both internal and external users must be able to submit concerns.
Which Nonprofit Cloud object should the organization use to store information received?

A. Public Complaint
B. Intake
C. Dispute Item

Answer: B

NEW QUESTION # 84
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