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SAP C_C4HCX Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Intelligent Enterprise and Innovation	10%	- Emerging technologies and roadmap - AI and automation in CX solutions
Topic 2: SAP Customer Experience Portfolio Overview	20%	- SAP Customer Data Cloud - SAP Service Cloud - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Sales Cloud
Topic 3: Project Delivery and Implementation	15%	- Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations
Topic 4: Customer Data and Governance	15%	- Compliance and data privacy - Data analytics and insights - Customer data management and identity
Topic 5: Solution Architecture Fundamentals	15%	- Architecture principles and methodologies - Customer Experience strategy and design
Topic 6: Integration and Extensibility	25%	- SAP Business Technology Platform (BTP) integration - Extensibility options and best practices - SAP Integration Suite - Data flow and system connectivity

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.

A. To an outbound channel
B. To a queue
C. To an employee
D. To a team

Answer: C,D

NEW QUESTION # 63
You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?

A. Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.
B. Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
C. Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.
D. Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.

Answer: D

NEW QUESTION # 64
What types of technology is SAP Marketing Cloud based on for integrations?
Note: There are 2 correct answers to this question.

A. RFC
B. OData
C. SOAP
D. SLT

Answer: B,C

NEW QUESTION # 65
Where can an end user subscribe/unsubscribe from newsletters or notifications as a self-service?

A. Lite registration screen
B. Preference center
C. Full registration screen
D. Login screen

Answer: B

NEW QUESTION # 66
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Lead Scoring
B. Call Lists Generator
C. Lead Booster
D. Email Draft Recommender
E. Account Synopsis

Answer: C,D,E

NEW QUESTION # 67
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