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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Standard and Custom Objects | 10% | - Create custom objects and fields - Understand standard object relationships - Configure lookup and master-detail relationships - Understand external ID fields |
| Topic 2: Mangaging User Accounts | 10% | - Configure user profiles and permission sets - Reset user passwords - Assign users to roles and public groups - Create and manage user accounts - Understand the difference between profiles and permission sets |
| Topic 3: Object Manager and Lightning Platform Basics | 20% | - Create custom objects and fields - Create custom and formula fields - Configure field-level security - Set up lookup and master-detail relationships - Understand field types and properties - Configure validation rules |
| Topic 4: Security and Access | 15% | - Create and modify role hierarchies - Configure field-level security - Describe the Salesforce security model - Set up sharing rules - Understand Salesforce Shield features - Configure org-wide default settings |
| Topic 5: Sales Cloud Applications | 15% | - Set up opportunity management - Configure lead management - Create and manage reports and dashboards - Configure products and price books - Understand sales automation features |
| Topic 6: Configuration and Setup | 20% | - Identify the capabilities of the Salesforce UI - Explain the different record types - Understand the sharing model - Configure org-wide defaults and role hierarchy - Describe the steps to set up a Salesforce organization - Describe the ability to track task activities - Explain the Salesforce data model |
| Topic 7: Data Management | 10% | - Understand data storage management - Import and export data - Manage duplicate rules and matching rules - Use Data Loader - Configure data validation tools |
| Topic 8: Service Cloud Applications | 10% | - Configure Omni-Channel and Service Cloud features - Configure cases and entitlements - Set up Salesforce Knowledge - Create macros and quick text |
| Topic 9: AppExchange | 5% | - Navigate the AppExchange marketplace - Evaluate and install apps from AppExchange - Understand managed packages |
| Topic 10: Desktop and Mobile Administration | 5% | - Understand Salesforce1 mobile considerations - Configure Salesforce Mobile app - Set up Salesforce Classic vs Lightning Experience |
| Topic 11: Workflow and Process Automation | 15% | - Create workflow rules and actions - Understand Flow builder basics - Build approval processes - Create Process Builder processes - Distinguish between workflow, Process Builder, and Flow |
| Topic 12: Analytics - Reports and Dashboards | 10% | - Understand bucket fields and summary fields - Create and modify reports and report types - Build custom report types - Schedule reports and subscribe to reports - Create dashboards |
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It is similar to the Plat-Admn-201 desktop-based software, with all the elements of the desktop practice exam. This mock exam can be accessed from any browser and does not require installation. The Salesforce Plat-Admn-201 questions in the mock test are the same as those in the real exam. And candidates will be able to take the web-based Salesforce Plat-Admn-201 Practice Test immediately through any operating system and browsers.
NEW QUESTION # 18
Cloud Kicks wants Agentforce to adapt its behavior based on real-time customer input. Which feature directly enables this capability?
Answer: B
Explanation:
Agentforce is built to be dynamic, meaning it doesn't just follow a static script but rather "reasons" through a problem using an agentic loop. The feature that directly allows an agent to adapt its behavior and take specific, real-time steps based on customer input is Custom Actions. When a customer provides information--such as a specific order number or a request to change an address--the agent identifies the user's intent and selects the most relevant action to execute.
These actions can be powered by Flows, Apex, or Prompt Templates, giving the agent the ability to interact with Salesforce data in real-time. While Data Cloud (Option A) provides the data foundation for grounding, it is the actions themselves that define the agent's behavioral capabilities. Screen flows (Option C) provide a guided UI for humans, but custom actions are what allow the agent to function autonomously. Tableau (Option D) is an analytics tool and does not drive real-time agent behavior.
NEW QUESTION # 19
A Platform Administrator deactivates an agent to add a new topic and action. What happens to any ongoing user conversations with the agent?
Answer: C
Explanation:
In the Agentforce environment, deactivating an agent to make configuration changes (like adding a Topic or Action) does not immediately terminate existing sessions. To ensure a smooth user experience, Salesforce allows ongoing conversations to continue using the version of the agent that was active when the session started. The "deactivation" simply prevents new sessions from being initiated. Once the administrator reactivates the agent, new sessions will utilize the updated configuration, while current users finish their interactions without interruption or "system errors".
The window does not automatically close, and the conversation is not "paused" in a way that requires the user to wait for reactivation
NEW QUESTION # 20
The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout. What should a Platform Administrator use to fulfill this request?
Answer: D
Explanation:
When users share the same profile but require different user interface experiences, Component Visibility is the most effective tool. In the Lightning App Builder, the administrator can select the
"Related List" component (or a "Related List - Single" component for Retention) and add a visibility filter. The filter can be set to "User > Permission > Custom Permission" or "User > Profile," but since they share a profile, the best approach is to filter based on a Permission Set or a specific user field. This allows the Retention list to be visible only to the Client Services team members while remaining hidden for the Customer Support team, even though they are looking at the same record. Page Layout Assignment (Option A) and Record Type Assignment (Option C) are profile-based and would not work since the teams share a profile. Sharing Settings (Option D) control access to the data itself, but the request specifically asks to hide the UI element (the related list).
NEW QUESTION # 21
A sales rep typically has several open opportunities for each of their accounts. Which tool should a Platform Administrator suggest to the sales rep to obtain the total number of accounts associated with open opportunities in a report?
Answer: A
Explanation:
When a report contains many rows where the same Account name appears multiple times (due to having several opportunities), a simple count of rows will not accurately represent the number of distinct accounts. To find the specific number of individual accounts, the Platform Administrator should use the Unique Count feature on the Account Name or Account ID column in the report builder. Selecting "Show Unique Count" provides a total at the bottom of the report (and in summary groupings) that counts each unique value only once, regardless of how many times it appears in the list. Bucket Columns (Option A) group data into categories. Report Filters (Option B) exclude records. Grouping Rows (Option D) visually organizes the report by Account but does not inherently provide a single summary number for the count of distinct accounts in the way that Unique Count does.
NEW QUESTION # 22
A user's profile can be controlled by which three settings? Choose 3 options.
Answer: C,D,E
NEW QUESTION # 23
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