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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Object Manager and Lightning App Builder	20%	- Object Customization 1. Custom Objects 2. Record Types 3. Fields and Relationships - Page Customization 1. Dynamic Forms 2. Lightning Record Pages
Topic 2: Workflow and Process Automation	16%	- Automation Tools 1. Approval Processes 2. Business Process Automation 3. Flow Builder
Topic 3: Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Management 2. Campaign Influence - Sales Productivity 1. Opportunities 2. Accounts and Contacts 3. Leads
Topic 4: Productivity and Collaboration	7%	- Collaboration Tools 1. Chatter 2. Activities 3. Calendar Management
Topic 5: Service and Support Applications	11%	- Customer Support 1. Knowledge 2. Entitlements 3. Case Management
Topic 6: Configuration and Setup	20%	- Company Settings 1. Business Hours and Holidays 2. Fiscal Year Configuration 3. Organization Settings - User Interface Configuration 1. Lightning Experience Settings 2. App Customization
Topic 7: Data and Analytics Management	14%	- Analytics 1. Reports 2. Dashboards - Data Management 1. Data Quality 2. Import and Export Data 3. Duplicate Management

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Salesforce Certified Administrator Sample Questions (Q238-Q243):

NEW QUESTION # 238
The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup.
Which Scenario Could prevent theadministrator from fulfilling this requirement?

A. The lookup field in all the records contains a value.
B. The Look-Up field is required for Saving Records.
C. Roll-Up summary field sexist on the master object.
D. A junction object is required to support the lookup.

Answer: C

Explanation:
Explanation
One scenario that could prevent an administrator from changing the relationship between work item and project custom objects from master-detail to lookup is that roll-up summary fields exist on the master object (project). Roll-up summary fields are fields that calculate values from related records in a master-detail relationship; they cannot be used in a lookup relationship. If roll-up summary fields exist on the project object, they would prevent the administrator from changing the relationship type unless they are deleted first. A junction object is not required to support a lookup relationship; it is only used when creating many-to-many relationships between two objects using two master-detail relationships. The lookup field in allthe records containing a value or the lookup field being required for saving records are not scenarios that would prevent changing the relationship type; they are scenarios that would allow changing the relationship type without losing data or functionality. References:
https://help.salesforce.com/s/articleView?id=sf.fields_about_roll_up_summary_fields.htm&type=5https://help.sa

NEW QUESTION # 239
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?

A. Auto - Response Rules
B. Escalation Rule
C. Validation Rule
D. Assignment Rule

Answer: B

Explanation:
Explanation
An escalation rule is a tool that allows administrators to automatically escalate cases based on certain criteria and time triggers. For example, an escalation rule can change the owner of a case, send anemail notification, or update a field value when a case has been open for more than 7 days. An escalation rule consists of multiple rule entries that define the criteria and actions for each escalation scenario.
References:https://help.salesforce.com/s/articleView?id=sf.case_escalation.htm&type=5

NEW QUESTION # 240
Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.
Why are the support reps unable to see the Closed option in the specified piclist?

A. The Close Case page layout must be used to close a case.
B. The Case record type is missing Closed as a picklist value.
C. The Support Process being used omits Closed as a status choice.
D. The Show Closed Statuses m Case Status Field checkbox is set to the default.

Answer: B

NEW QUESTION # 241
An administrator has been asked to update a flow that was created as part of a recent update. When the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.
What would cause this?

A. The flow is a before save flow.
B. The version of the flow is inactive.
C. The version of the flow is activated.
D. The flow is a screen flow.

Answer: A

Explanation:
Explanation
Before save flows only support four elements: Assignment, Decision, Get Records, and Loop.
References: https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements.htm&type=5

NEW QUESTION # 242
Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues.
How should the administrator configure Salesforce to capture the expiration date of the warranty?

A. Create a formula field to display l year from the warranty purchased.
B. Include the warranty Expiration Date field on the mobile page layout.
C. Add a validation rule to ensure the Expiration Date field is populated.
D. Use a formula as the default value of the warranty Expiration Date field.

Answer: A

NEW QUESTION # 243
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