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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Software Troubleshooting	23%	- Operating system issues 1. Boot errors and startup problems 2. System crashes and performance issues 3. Update and driver failures - Application and security troubleshooting 1. Security-related issues and fixes 2. Installation and compatibility problems 3. Application crashes and errors - Mobile device troubleshooting 1. App and OS update failures 2. Connectivity and synchronization issues 3. Performance and battery problems
Operational Procedures	21%	- Communication and professionalism 1. SLA management 2. Incident reporting 3. Customer service techniques - Safety and compliance 1. Environmental controls 2. Privacy and regulatory compliance 3. Workplace safety procedures - IT service management 1. Disaster recovery planning 2. Documentation and change management 3. Backup and recovery processes
Operating Systems	28%	- Windows installation, configuration, and management 1. File systems, partitions, and storage management 2. Device drivers and system updates 3. Command-line tools and scripting 4. Windows 10/11 features and settings - macOS, Linux, and Chrome OS basics 1. Command-line operations 2. System configuration and maintenance 3. Installation and navigation - Mobile operating systems 1. Android and iOS configuration 2. App installation and security settings 3. Mobile device management
Security	28%	- Threats and mitigation 1. Data protection and disposal 2. Malware types and removal 3. Social engineering prevention - Security fundamentals 1. Zero Trust concepts 2. Permissions and access control 3. Authentication and authorization - Network and application security 1. Wireless security protocols 2. Encryption technologies 3. Firewalls and security appliances

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CompTIA A+ Certification Exam: Core 2 認定 220-1202 試験問題 (Q25-Q30):

質問 # 25
Which of the following commands is used to look up DNS records for a remote host?

A. ip
B. curl
C. dig
D. find

正解：C

解説：
The dig command is used to query DNS servers and look up DNS records for a remote host.

質問 # 26
A user's smartphone has stopped connecting to corporate Wi-Fi networks. The user has tried restarting the phone, but the issue persists. The device indicates full signal strength but fails to obtain an IP address during connection attempts. The user also notes that the smartphone can still connect to cellular data without any issues. Which of the following is the most likely cause of the connectivity issue?

A. Outdated smartphone firmware
B. DHCP server failure
C. Insufficient Wi-Fi signal strength
D. Malfunctioning Wi-Fi antenna

正解：B

解説：
The device detects the Wi-Fi network and has strong signal but cannot obtain an IP address, indicating a failure in the DHCP process. This points to an issue with the DHCP server rather than signal strength or hardware.

質問 # 27
An end user wants to have a sales printer added to their computer. The printer is on the domain.
Which of the following is the best method for the technician to add the printer?

A. Connect the laptop to the printer via USB
B. Go to the print server and select the printer name
C. Go to Local Users and Groups to add the printer
D. Connect to the printer via Bluetooth

正解：B

解説：
Selecting the printer from the print server is the best method for adding a domain printer to a user's computer.

質問 # 28
Which of the following file types would a desktop support technician most likely use to automate tasks for a Windows user log-in?

A. .js
B. .py
C. .sh
D. .bat

正解：D

解説：
A .bat file (batch file) is a script file in DOS, OS/2, and Microsoft Windows. It contains a series of commands that are executed by the command-line interpreter. In Windows environments, batch files are commonly used to automate log-in tasks, such as mapping network drives, launching applications, or setting environment variables during the user ' s logon process.
B). .sh is a shell script used in Linux/Unix environments.
C). .py is a Python script, which can be used for automation but is not commonly run directly at user logon in standard Windows environments.
D). .js is JavaScript, used mainly in web development and not for system-level scripting in Windows logon automation.
Reference:
CompTIA A+ 220-1102 Objective 1.3: Use appropriate Microsoft operating system features and tools.
Study Guide Section: Scripting basics and file types for automation - .bat for Windows

質問 # 29
A user takes a work-issued laptop home for the first time. When the user attempts to browse any website on the home internet, the user receives the following error:
"This site cannot be reached."
A technician from work confirms that the static IP that was set up on the machine was changed back to DHCP. Which of the following needs to be corrected?

A. SMTP
B. VLAN
C. HTTPS
D. DNS

正解：D

質問 # 30
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