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Salesforce EX-Con-101 Exam Syllabus Topics:

Section	Objectives
Experience Site Configuration	- Navigation and structure configuration - Templates and branding - Site creation and setup
Experience Personalization	- Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation
Analytics and Optimization	- Experience Cloud reporting and dashboards - Adoption and performance metrics
Experience Cloud Fundamentals	- Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud
Collaboration and Engagement	- Case management in Experience Cloud - Chatter and community engagement features
Security and Access	- Sharing models and data visibility - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q76-Q81):

NEW QUESTION # 76
Which three permissions are included for a delegated administrator?
Choose 3 answers

A. Create and edit external user records.
B. Manage permissions sets for external users on their account.
C. Generate new passwords for external users.
D. Manage object access for external users.
E. Add external users to multiple accounts.

Answer: A,B,C

Explanation:
Three permissions that are included for a delegated administrator are A, D, and E. A delegated administrator is a user who has limited administrative privileges to perform certain usermanagement tasks on behalf of an administrator. A delegated administrator can create and edit external user records, generate new passwords for external users, and manage permission sets for external users on their account. A delegated administrator cannot manage object access or add external users to multiple accounts.

NEW QUESTION # 77
Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for its providers, vendors installers, and patients. BC'sbusiness processes and workflow flow industry standards and common practices, mostly driven by compliance and regulatory mandates.
What should BC closely into during the evaluation phase?

A. Lightning Bolt solutions
B. Community Connect
C. Digital Experience framework
D. SDLC (Software Developer Life Cycle) for Experiences

Answer: A

Explanation:
BC should look closely into Lightning Bolt solutions during the evaluation phase. Lightning Bolt solutions are industry-specific solutions that include prebuilt themes, templates, pages, components,and business logic for Experience Cloud sites. Lightning Bolt solutions can help BC create personalized experiences for its providers, vendors, installers, and patients by providing them with best practices and ready-made features for their industry. BC can find and install Lightning Bolt solutions from AppExchange or create their own custom solutions using Lightning Bolt framework.

NEW QUESTION # 78
Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?

A. Organize a community event to get ideas for implementing gamification.
B. Use the Missions feature to assign badges to members automatically.
C. Use the Einstein game mechanics feature for implementing gamification.
D. Build flows to implement gamification for community members.

Answer: B

Explanation:
A recommended approach for implementing gamification is to use the Missions feature to assign badges to members automatically. Missions are a feature that allows you to create challenges and rewards for your site members based on their actions and behaviors. You can use Missions to define criteria and actions that trigger badges, points, or ranks for your members. For example, you can create a Mission that awards a badge to a member who posts a question, comments on an answer, or likes a post.

NEW QUESTION # 79
Ursa Majer Solar (UMS) would like authenticated Experience Site users to see cases, quotes, contracts, and Knowledge articles appear in search results, but the Search Resuits component is only returningKnowledge articles.
How should UMS configure its search results to yield the desired results?

A. On the Home page, in the property editor for the Hero component, adjust the Hero Type to "Call to Action" instead of "Search".
B. On the Searchpage, switch the Search Results component with Global Search Results and select the appropriate objects in the property editor.
C. In Salesforce Setup, under the Experience Site users' profile, adjust the system permissions to allow for multiple objects in search results.
D. On the Search page, select the appropriate objects in the property editor for the Search Results component.

Answer: B

Explanation:
This option allows UMS to configure its search results to include cases, quotes, contracts, and Knowledge articles. TheGlobal Search Results component is a new component that supports multiple objects and facets in the search results. UMS can add this component to the Search page and select the objects that they want to display in the property editor.

NEW QUESTION # 80
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?

A. Create a site with the Customer Service template
B. Give access to its internal orgs using Chatter groups
C. Open its Slack implementation to all customers
D. Create a site with the Marketing Microsite template

Answer: A

Explanation:
To create a site that gives customers access to Knowledge articles and peer-to-peer conversations, AW Computing should use the Customer Service template. The Customer Service template is a pre-built site thatincludes features such as Knowledge, Chatter, Cases, and Topics. AW Computing can use this template to provide self-service options to its customers, such as browsing orsearching for articles, posting or answering questions, creating or viewing cases, andfollowing or filtering topics. This can help AW Computing reduce the number of calls to its support organization.

NEW QUESTION # 81
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