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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization
Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
OmniStudio (Vlocity) Capabilities	- DataRaptors and Integration Procedures - OmniScripts and Guided Experiences - FlexCards and UI Composition
Industry Process Automation	- Service and Provisioning Workflows - Customer Lifecycle Management
Order Management and CPQ	- Order Capture and Fulfillment Flows - Product Catalog and Pricing Configuration

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q75-Q80):

NEW QUESTION # 75
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
B. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
D. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

Answer: C

NEW QUESTION # 76
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
*Product must be grouped during decomposition in order to send products to the billing system based on location
*After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. Use the CPQ multisite feature and group the service locations and create orders for each group
B. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
C. Split the order into multiple order and group order items based on the service location
D. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

Answer: B,C,D

Explanation:
For UC ' s requirement to group products during decomposition based on location and send codes to the billing system, splitting the order into multiple orders based on service location (A), creating a unique decomposition for each service with its own fulfillment request and callout task (B), and creating an orchestration scenario for each grouped order item after splitting the order (D) are recommended steps. This approach ensures that products are grouped and processed according to location, allowing for efficient and accurate billing system integration.References:Salesforce Communications Cloud documentation on order management, decomposition, and orchestration.

NEW QUESTION # 77
Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A. Place
B. Service Account
C. Premise
D. Address

Answer: A,B

Explanation:
Service Account (A) and Place (B) entities in Salesforce Communications Cloud are used to capture location information. Service Account can store service-specific details, including location, while Place can represent physical locations such as sites or premises, making them suitable for capturing site addresses for serviceability checks.References:Salesforce Communications Cloud documentation on data models and location management.

NEW QUESTION # 78
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
B. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
C. Use the versioning feature and comparing the prices for the version product after having enabled the feature
D. Use EPC project feature checking the changes done for the defaulted project after having enable the feature

Answer: D

NEW QUESTION # 79
niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A. Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
B. Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
C. Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract
D. Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

Answer: B,C

Explanation:
To accommodate customer-specific pricing in a B2B context, creating a new Promotion with price overrides (A) and establishing a Frame Agreement Contract with contract line items reflecting the negotiated prices (B) are effective strategies. These actions ensure that the pricing reflects the negotiated terms and is applied consistently across orders, providing a structured and scalable approach to managing customer-specific agreements.References:Salesforce CPQ documentation on promotions, price overrides, and contract management.

NEW QUESTION # 80
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