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| Section | Objectives |
|---|---|
| Digital Product Lifecycle | - Digital product lifecycle - Value streams - Service value creation - ITIL operating model |
| Contribute to Value with Digital Products | - Assured conformance - Fast development - Valuable investments - Resilient operations - Co-created value |
| Guiding Principles for High-Velocity IT | - DevOps culture - Agile methods - Lean practices - Continuous improvement - Application of ITIL guiding principles |
| High-Velocity IT Techniques and Practices | - Testing and validation - Architecture and design - Automation - Security and risk management - Cloud computing |
| Understand High-Velocity IT Concepts | - Digital technology - Digital organization - Digital products - High-velocity IT - Digital transformation - IT transformation |
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NEW QUESTION # 23
An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?
Answer: D
Explanation:
This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.
NEW QUESTION # 24
An organization uses digital technology to support its rapidly-changing business environment.
Software-defined Infrastructure is widely used, and the team managing the infrastructure struggles to keep up with daily operational activities.
Which technique would MOST help to resolve this situation?
Answer: A
Explanation:
AIOps applies machine learning and analytics to automate and enhance IT operations. In a highly dynamic, software-defined infrastructure environment, it helps the team cope with rapidly changing operational demands by detecting patterns, correlating events, and enabling automated responses. This reduces manual effort and improves the ability to manage high volumes of daily operational activity effectively.
NEW QUESTION # 25
An organization wants to be able to understand the internal state of its digital services from the data they emit, including logs, metrics, and traces, so that unexpected behaviour can be investigated without deploying new code.
Which characteristic is being developed?
Answer: B
Explanation:
Observability is the ability to infer the internal state of a system from its external outputs. Rich telemetry allows teams to answer questions that were not anticipated when the system was designed, which is essential for diagnosing complex distributed services and maintaining resilient operations.
NEW QUESTION # 26
An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?
Answer: C
Explanation:
HVIT is not simply about making teams move faster. It is about achieving the right balance across objectives such as fast development, resilient operations, co-created value, valuable investments, and assured conformance. In this scenario, the organization focused narrowly on speed and ignored reliability, people impacts, and customer outcomes.
NEW QUESTION # 27
An organization is considering its options for mitigating service continuity risks in an effort to ensure resilient operations. It has determined alternative sites that are suitable for use to resume normal operations in the event of a natural disaster, established data backup capabilities and identified manual ways of working.
Which would be the BEST option this organization could consider to complete its overall risk mitigation?
Answer: A
Explanation:
To complete its overall risk mitigation, the organization should ensure the plan is tested. Testing validates that backup sites, data recovery, and manual processes actually work in practice, ensuring resilience during a real disaster.
NEW QUESTION # 28
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