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| Section | Objectives |
|---|---|
| Salesforce Energy & Utilities Cloud Capabilities | - Core platform capabilities
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Integration and Data Management | - System integration concepts
|
| Customer Engagement and Experience | - Customer service operations
|
| Metering, Billing, and Usage Management | - Meter data handling
|
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NEW QUESTION # 37
An Administrator needs help generating an accurate report to identify the average response time to installing new electricity connections.
What two elements need to be defined during the discovery phase of the implementation?
Answer: A,C
Explanation:
During the discovery phase of implementing Salesforce Energy and Utilities Cloud, focusing on generating an accurate report for the average response time to installing new electricity connections, two critical elements need to be defined. Firstly, identifying the data sources is essential for generating comprehensive customer new connections reports and dashboards. These data sources could include service request records, installation records, and any other related datasets that capture the timeline from request to connection establishment. Secondly, defining the metrics to measure the process is crucial. Metrics might include average response time, number of installations completed within a target time frame, and customer satisfaction levels post-connection. By focusing on these elements, an organization can ensure that they are capturing and evaluating the right data to improve and report on their new connections process effectively.
Reference = Salesforce Energy and Utilities Cloud documentation emphasizes the importance of understanding the customer lifecycle and enhancing operational efficiency through accurate data management and metric evaluation. Specific references to setting up reports and dashboards, and defining success metrics can be found under topics related to data management and analytics within the Energy and Utilities Cloud resources.
NEW QUESTION # 38
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers
Answer: A,C
NEW QUESTION # 39
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
Answer: D
NEW QUESTION # 40
consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?
Answer: B
NEW QUESTION # 41
The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
Answer: B,D
Explanation:
In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively.
Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com/docs/atlas.en-us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript
NEW QUESTION # 42
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