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Salesforce Nonprofit-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Analytics and Reporting	15%	- Explain reporting and dashboard strategies 1. Program and volunteer reports 2. Fundraising reports - Configure and implement reports and dashboards 1. NPSP reports and dashboards 2. Custom report types
Topic 2: Implementation Strategies and Best Practices	20%	- Identify the appropriate solution for a given scenario 1. When to use declarative vs. custom solutions 2. When to use standard objects vs. NPSP objects - Design and implement solutions for common nonprofit business processes 1. Configure donor management 2. Configure program and event management 3. Configure volunteer management
Topic 3: Marketing and Engagement	12%	- Explain Marketing Cloud Account Engagement (formerly Pardot) integration concepts 1. Lead scoring and grading 2. Engagement Studio - Design and implement engagement strategies 1. Audience segmentation 2. Email marketing journeys
Topic 4: Constituent Engagement	8%	- Explain strategies for constituent engagement 1. Manage volunteers 2. Manage events - Configure and implement constituent management 1. Affiliations 2. Household and organizational relationships
Topic 5: Domain Expertise	10%	- Explain the nonprofit landscape and Salesforce solutions 1. Understand basic nonprofit terminology 2. Identify key use cases for Nonprofit Cloud - Explain the Salesforce Nonprofit Success Pack (NPSP) architecture 1. Understand relationships and affiliations 2. Understand Account and Contact models (Individual vs. Household accounts)
Topic 6: Program and Service Delivery	15%	- Configure and implement program management 1. Manage program benefits 2. Track client services and outcomes - Explain the data model for programs 1. Programs, program engagements, and program cohorts 2. Service delivery and client management
Topic 7: Fundraising	20%	- Configure and implement fundraising features 1. Matching gifts 2. Donation rollups and soft credits - Explain the data model and functionality for fundraising 1. Manage Campaigns and Campaign Members 2. Understand Gift Entry and processing 3. Manage Opportunities and Recurring Donations

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Salesforce Certified Nonprofit Cloud Consultant Exam Sample Questions (Q21-Q26):

NEW QUESTION # 21
A nonprofit organization has a lot of donors who give recurring donations. Some donors like to have their recurring donations by three times per year. What should the consultant advise?

A. Use the tri-yearly installment period that comes by default with Recurring Donations.
B. Tri-yearly is not available as an option in Recurring Donations so for those the nonprofit will need to use Opportunities with multiple payments.
C. Create a custom installment period in NPSP Settings, and then add the tri-yearly custom installment period to the custom installment picklist.
D. Change one of the values on the custom installment picklist to tri-yearly.

Answer: C

NEW QUESTION # 22
A nonprofit organization is evaluating Nonprofit Cloud. Where can the organization see whether they qualify for nonprofit pricing and benefits from Salesforce?

A. The Salesforce Commons Program pages
B. The Power of Us Program pages
C. Trailhead Academy

Answer: B

NEW QUESTION # 23
A nonprofit organization has a new system administrator who has just taken over managing its existing Salesforce organization and wants to know which data maintenance practices should be used.
Which two data hygiene practices should a consultant recommend? Choose 2 answers

A. Organize reports into appropriate folders.
B. Delete all past activities.
C. Create a new custom object to store legacy data.
D. Run Health Check.

Answer: A,D

NEW QUESTION # 24
A nonprofit wants its supporters to send advocacy messages to elected officials and then record which supporters sent the messages.
Which two solutions should the consultant recommend to meet the requirement?
Choose 2 answers

A. Configure Marketing Cloud to send advocacy messages from the supporters.
B. Use an online advocacy platform from the AppExchange that syncs to Salesforce.
C. Organize advocacy messages into Campaigns and add the Contacts who take action as Campaign Members.
D. Set a new NPSP Engagement Level on a Contact every time a Contact sends an advocacy message.

Answer: A,D

NEW QUESTION # 25
A nonprofit is rolling out a new implementation of Salesforce and NPSP containing custom code. The project go-live date is a few days before a Salesforce release. The project team has proposed developing in a sandbox on a preview instance to review new features and then deploy to production prior to the release date.
Which important consideration should the consultant discuss with the project team?

A. The API version in the preview sandbox differs from Production.
B. A support case is required to request a preview sandbox.
C. A preview sandbox is only available in the Unlimited Edition.
D. A preview sandbox has limited metadata storage.

Answer: A

NEW QUESTION # 26
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