100%유효한ITILFNDv5최신업데이트버전인증시험자료최신덤프

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
ITIL Value System20%- Service Value Chain activities
- Governance
- Management Practices overview
- Guiding Principles (7 principles and application)
- Continual improvement
ITIL Management Practices28%- Technical Management Practices
  • 1. Deployment management
    • 2. Software development and management
      - Service Management Practices
      • 1. Change enablement
        • 2. Incident management
          • 3. Service level management
            • 4. Problem management
              - General Management Practices
              • 1. Relationship management
                • 2. Strategy management
                  • 3. Portfolio management
                    Digital Product and Service Management Concepts18%- Service relationships: provider, consumer, partners
                    - Value co-creation and stakeholder collaboration
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty
                    Four Dimensions of Product and Service Management17%- Value Streams and Processes
                    - Information and Technology
                    - Organizations and People
                    - Partners and Suppliers
                    - Holistic approach and interdependencies
                    Product and Service Lifecycle17%- Iterative and flexible application
                    - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire

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                    최신 Peoplecert Certification ITILFNDv5 무료샘플문제 (Q87-Q92):

                    질문 # 87
                    Which of the following statements about value streams is INCORRECT?

                    정답：A

                    설명：
                    Value streams include all activities and stakeholders required to create and deliver value, which can involve suppliers and partners as part of the overall flow of work. Therefore, excluding suppliers is incorrect.


                    질문 # 88
                    Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

                    정답：B

                    설명：
                    The operate activity includes performing routine operational tasks such as backups, monitoring, and capturing and processing events to ensure that services function as expected in the live environment.


                    질문 # 89
                    Which service value chain activity relates with buying new products?

                    정답：B

                    설명：
                    This activity focuses on acquiring or creating the products and services needed to deliver value to customers.


                    질문 # 90
                    Which governance activity is focused on ensuring adherence with policies and strategic direction?

                    정답：A

                    설명：
                    Monitor is the governance activity focused on ensuring adherence with policies, expectations, and strategic direction, which makes option C correct. In ITIL governance, evaluate is used to assess stakeholder needs, environmental conditions, and performance information. Direct is used to establish direction, priorities, and policies. Monitor checks whether actual performance, behavior, and results align with what has been directed and required. It is therefore the activity most closely associated with oversight, compliance, assurance, and accountability. Discover is not one of the governance activities in the ITIL Value System. Monitoring is essential because strategy and policies only create value when the organization confirms they are being followed and that the intended outcomes are being achieved. This keeps governance connected to performance, risk, and continual improvement.


                    질문 # 91
                    Which is the main form of service interaction between service consumers and digital services?

                    정답：A

                    설명：
                    The main form of service interaction between service consumers and digital services is access to resources, as consumers typically use digital capabilities, applications, or infrastructure provided by the service provider without transferring ownership.


                    질문 # 92
                    ......

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