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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Learning and Enablement	18%	- Create learning materials and resources - Plan and execute rollout strategies - Design training programs for users and admins - Support adoption and troubleshoot issues
Governance Structure	8%	- Manage workflows and processes - Define admin and owner roles - Establish governance policies
Discovery	10%	- Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition
Policies and Settings	22%	- Slack Connect and app approval settings - Identity and access management - Security and compliance configurations - Analytics and dashboard usage
Channel Strategy	10%	- Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure
Delivery and Migration	17%	- Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms

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Salesforce Certified Slack Consultant Sample Questions (Q31-Q36):

NEW QUESTION # 31
A multinational corporation needs to ensure that its use of Slack complies with the General Data Protection Regulation (GDPR). What feature should they prioritize to align with GDPR requirements?

A. Enabling guest accounts for external EU collaborators
B. Automatic deletion of user messages after a set period
C. Encryption of messages in transit and at rest
D. Data residency option to store data in specific regions

Answer: D

Explanation:
The data residency feature in Slack allows corporations to store data in specific regions, which is vital for compliance with GDPR, as it mandates certain requirements for the storage and handling of data within the EU.

NEW QUESTION # 32
A multinational corporation is using Slack and needs to agree on a policy for data retention to comply with various international data protection laws. What is the most effective strategy to establish this policy?

A. Apply the strictest data retention policy across the entire organization
B. Develop a flexible data retention policy that can be adjusted for each region based on local laws
C. Leave data retention decisions to individual team managers within each region
D. Set a standard data retention period for all regions and request exceptions on a case-by-case basis

Answer: B

Explanation:
This approach allows the organization to comply with various international data protection laws while maintaining flexibility to adapt to regional requirements. It demonstrates an understanding of differing legal landscapes and a commitment to compliance.

NEW QUESTION # 33
You are preparing your client for a migration of two workspaces into a grid. In the pre-migration report, a single user is flagged under the "Duplicated and Illegal Usernames" section of the report. This user has the same username on both of the migrating workspaces, but different email addresses.
What is the recommended way to resolve this issue?

A. Make this user a multi-channel guest.
B. Update both user emails to match the email used for SSO.
C. Change one of the usernames so they are not duplicated.
D. Deactivate one of the accounts to remove the conflict.

Answer: C

Explanation:
The correct answer is C. The pre-migration report specifically flags the issue under Duplicated and Illegal Usernames, so the immediate defect to resolve is the duplicated username. Because the same username exists in both migrating workspaces but the email addresses are different, Slack cannot treat the records as the same clean identity without addressing the username conflict. Changing one of the usernames removes the duplicate username condition before the migration proceeds. Option A is too destructive and could remove a legitimate user account. Option B is irrelevant because converting the user to a multi-channel guest does not resolve duplicate or illegal username status. Option D may be relevant to identity hygiene in other migration scenarios, especially when preventing duplicate users through SSO alignment, but the question's report category is specifically username duplication. The consultant should distinguish between user identity matching and username validity. Here, the recommended remediation is to make the usernames unique so the migration report no longer flags the user under duplicated or illegal usernames.

NEW QUESTION # 34
You are a Slack consultant helping a client configure Slack Connect. The client is planning a new project with an external partner, and the client asks you whether approval will be required to work with the partner in Slack Connect channels by default.
What guidance should you provide about working with other companies / partners in Slack Connect channels?

A. Slack Connect channels require approvals only if Slack Apps require approvals.
B. Approval is never required to work with people from other companies in Slack Connect channels.
C. Approval is sometimes required to work with people from other companies in Slack Connect channels.
D. Approval is always required to work with people from other companies in Slack Connect channels.

Answer: C

Explanation:
The correct answer is D. Slack Connect approval behavior depends on the organization's external collaboration settings, whether the external organization is already verified or trusted, and how the Enterprise Grid policies are configured. It is careless to tell a client that approval is always required or never required. In practice, approvals may be required depending on admin settings, workspace policies, external organization status, and whether the invitation is for a new or already approved relationship. Option A is wrong because Slack Connect approvals are not controlled by app approval settings; app governance and external collaboration governance are separate policy areas. Option B is too permissive and ignores enterprise controls. Option C is too absolute and ignores cases where admins configure more open collaboration rules. The consultant's answer should be precise: approval is sometimes required, and the client should review Slack Connect settings during the Policies and Settings session so the external collaboration model matches their risk posture.

NEW QUESTION # 35
In a live training session aimed at helping a marketing team use Slack for campaign management, what experiential learning activity would be most beneficial?

A. Asking team members to read Slack's user manual during the session without any practical exercises
B. Solely focusing on the lecture about Slack's technical specifications and backend architecture
C. Conducting a role-playing exercise where team members use Slack to plan, discuss, and execute a mock marketing campaign
D. Instructing the team to only watch pre-recorded tutorials without engaging in any live, interactive Slack usage

Answer: C

Explanation:
Conducting a role-playing exercise where the marketing team uses Slack to plan, discuss, and execute a mock marketing campaign is a highly effective experiential learning activity. It enables the team to directly apply Slack functionalities in a context that is relevant to their work, thereby enhancing understanding and practical skill development in using Slack for campaign management.

NEW QUESTION # 36
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