AP-207 Certified - AP-207 Review Guide

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Metering, Billing, and Usage Management- Meter data handling
  • 1. Usage data ingestion concepts
    • 2. Consumption tracking
      - Billing processes
      • 1. Rate and tariff concepts
        • 2. Billing workflows overview
          Energy and Utilities Industry Fundamentals- Energy and utilities business processes
          • 1. Customer lifecycle in utilities
            • 2. Utility operations overview
              Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
              • 1. Work orders and field service concepts
                • 2. Asset tracking and lifecycle management
                  - Core platform capabilities
                  • 1. Industry data model concepts
                    • 2. Energy and Utilities Cloud features
                      Customer Engagement and Experience- Digital customer experience
                      • 1. Customer communication flows
                        • 2. Self-service portals
                          - Customer service operations
                          • 1. Omni-channel support concepts
                            • 2. Case management in utilities
                              Integration and Data Management- Data management
                              • 1. Data quality and governance basics
                                • 2. Data model alignment
                                  - System integration concepts
                                  • 1. API-based integration
                                    • 2. External system connectivity

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                                      New AP-207 Certified | Professional Salesforce AP-207: Energy and Utilities Cloud Accredited Professional 100% Pass

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                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions (Q18-Q23):

                                      NEW QUESTION # 18
                                      When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
                                      How should a consultant manually configure this automatic activation feature in the system if a different browser is used?

                                      Answer: B


                                      NEW QUESTION # 19
                                      What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

                                      Answer: D


                                      NEW QUESTION # 20
                                      An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
                                      What two options can be presented back as potential solution?
                                      Choose 2 answers

                                      Answer: B,D


                                      NEW QUESTION # 21
                                      An energy company wants to sell additional commodity products related to services other than electricity and gas.
                                      Which three enhancements need to be considered?

                                      Answer: A,B,C

                                      Explanation:
                                      When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
                                      These enhancements ensure the system accurately reflects the company's expanded offerings, enabling effective management and sales of a broader range of services and products. Reference = The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/


                                      NEW QUESTION # 22
                                      An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
                                      Which of the following Energy and Utilities Cloud solutions can be used?

                                      Answer: B


                                      NEW QUESTION # 23
                                      ......

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