500-442인기자격증시험덤프공부최신덤프자료

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Cisco 500-442 덤프의 PDF 버전과 Software 버전의 내용은 동일합니다. PDF버전은 프린트 가능한 버전으로서 단독구매하셔도 됩니다. Software 버전은 테스트용으로 PDF 버전 공부를 마친후 시험전에 실력테스트 가능합니다. Software 버전은 PDF버전의 보조용이기에 단독 판매하지 않습니다. 소프트웨어버전까지 필요하신 분은 PDF버전을 구입하실때 공동구매하셔야 합니다.

Cisco 500-442 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configuration and Implementation20%- Utilize Finesse administration tool
- Configure agent teams and supervisors
- Implement precision routing
Topic 2: Reporting10%- Utilize Cisco Unified Intelligence Center (CUIC)
Topic 3: Overview20%- Understand Contact Center basics
- Describe access tools
- Explain call flow
- Describe CCE components and architecture
Topic 4: Advanced Features10%- Understand CCE features beyond default settings
Topic 5: Advanced Configuration20%- Implement VXML applications
- Configure roles and departments
- Configure RONA support
Topic 6: Basic Calls and Agent Settings20%- Configure basic call treatment
- Build basic ICM scripts
- Deploy basic call settings
- Configure basic agent functionality

>> 500-442인기자격증 시험덤프공부 <<

Cisco 500-442시험준비자료 - 500-442시험대비 공부

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최신 CCEA 500-442 무료샘플문제 (Q23-Q28):

질문 # 23
How are additional ICM Tools added?

정답：C


질문 # 24
What value is used for Variable REQUERY_NO ANSWER?

정답：A


질문 # 25
Which microapp is used to gather information from the caller?

정답：B


질문 # 26
How does CUCM function in CCE?

정답：A

설명：
In a Cisco CCE deployment, CUCM (Cisco Unified Communications Manager) handles call signaling and agent phone management. Understanding how CUCM interacts with CCE routing is fundamental to the overall architecture.
Why the Correct Answer is Right: A is correct. In CCE, CUCM does not make routing decisions independently-it relies on ICM (via the PG) for routing intelligence. When a call arrives at CUCM that needs CCE handling, CUCM defers to ICM for routing instructions. ICM processes the call through its routing scripts and returns routing decisions that CUCM then executes. This is the documented CUCM-ICM integration model.
Why Each Incorrect Answer is Wrong: B is wrong because a CUCM Publisher is a single server holding the master database-it is not a 'logical relationship of physical servers.' That description better defines a CUCM cluster. C is wrong because CUCM does not ask CVP for routing instructions-CVP is an IVR/queuing platform, and routing decisions come from ICM. D is wrong because this is backwards-in a CUCM cluster, the Publisher holds the master Read/Write copy of the configuration database, while Subscribers receive replicated copies.
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질문 # 27
What value is used for Variable REQUERY_NO ANSWER?

정답：A


질문 # 28
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