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| Section | Objectives |
|---|---|
| Topic 1: Digital Product Lifecycle | - Value streams - Service value creation - Digital product lifecycle - ITIL operating model |
| Topic 2: Understand High-Velocity IT Concepts | - Digital organization - Digital technology - Digital products - IT transformation - High-velocity IT - Digital transformation |
| Topic 3: High-Velocity IT Techniques and Practices | - Architecture and design - Testing and validation - Cloud computing - Security and risk management - Automation |
| Topic 4: Contribute to Value with Digital Products | - Fast development - Resilient operations - Co-created value - Assured conformance - Valuable investments |
| Topic 5: Guiding Principles for High-Velocity IT | - Lean practices - Application of ITIL guiding principles - Continuous improvement - Agile methods - DevOps culture |
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NEW QUESTION # 68
An organization says it wants to become "high velocity," so it instructs all teams to release changes faster. As a result, failed changes increase, employees feel pressured, and customers complain about instability.
What is the BEST conclusion?
Answer: D
Explanation:
HVIT is not simply about making teams move faster. It is about achieving the right balance across objectives such as fast development, resilient operations, co-created value, valuable investments, and assured conformance. In this scenario, the organization focused narrowly on speed and ignored reliability, people impacts, and customer outcomes.
NEW QUESTION # 69
An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?
Answer: D
Explanation:
The software development and management practice ensures that applications are designed, built, and maintained to meet both current and evolving business needs. By continuously aligning applications with organizational requirements and quality criteria, it helps ensure that software remains usable, functional, and fit for purpose, directly addressing issues of missing functionality and poor usability.
NEW QUESTION # 70
An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?
Answer: C
Explanation:
Design thinking is a human-centred, iterative approach that emphasizes empathy with users, problem framing, ideation, prototyping, and testing. It supports the co-created value objective by ensuring services are designed around genuine customer needs rather than assumptions held inside the provider organization.
NEW QUESTION # 71
A support team performs its incident diagnosis and resolution activities within a persistent group messaging platform, where automation tools also post information and execute commands.
Which practice is being used?
Answer: B
Explanation:
ChatOps brings people, tools, processes, and automation together in a shared conversational platform. Because actions and their results are recorded in a common channel, situational awareness improves, knowledge is shared automatically, and an auditable record of activity is created as a by-product of normal work.
NEW QUESTION # 72
An IT operations team is overwhelmed by the volume of monitoring alerts and cannot distinguish significant events from noise. Management wants to use machine learning to detect anomalies and correlate related events automatically.
Which capability is being introduced?
Answer: B
Explanation:
AIOps applies artificial intelligence and machine learning to IT operations data in order to detect anomalies, correlate events, reduce alert noise, and identify probable causes. This allows teams to focus attention on meaningful signals and to respond to emerging issues faster than manual analysis would allow.
NEW QUESTION # 73
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2026 Latest PrepAwayExam ITIL-4-HVIT PDF Dumps and ITIL-4-HVIT Exam Engine Free Share: https://drive.google.com/open?id=1XSbTXg_7HxNEaXE6jptiV1S_X0_Vte0r