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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Four Dimensions of Service Management	- Information and technology - Partners and suppliers - Organizations and people - Value streams and processes
Topic 2: ITIL Service Value System (SVS)	- Service value chain - Continual improvement - Opportunity, demand, and value - Governance - Guiding principles
Topic 3: ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 4: Key Concepts of Service Management	- Organizations, service providers, service consumers - Value and value co-creation - Products and services relationship

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EXIN ITIL 4 Foundation Sample Questions (Q210-Q215):

NEW QUESTION # 210
Which statement about the known error database (KEDB) is CORRECT?

A. It is maintained by the service desk and updated with the details of each new incident
B. It is maintained by incident management and contains solutions to be implemented by problem management
C. It is maintained by problem management and is used by the service desk to help resolve incidents
D. It is a part of the configuration management database (CMDB) and contains workarounds

Answer: C

NEW QUESTION # 211
What is included in the purpose of the 'IT asset management' practice?

A. Moving assets to live or other environments for testing or staging
B. Supporting decision-making about purchase, re-use, retirement, and disposal of assets
C. Providing information on how assets are configured and the relationships between them
D. Making new and changed assets available for use

Answer: B

NEW QUESTION # 212
How does information about problems and known errors contribute to 'incident management'?

A. It removes the need for regular customer updates
B. It removes the need for collaboration during incident resolution
C. It enables quick and efficient diagnosis of incidents
D. It enables the reassessment of known errors

Answer: C

NEW QUESTION # 213
Which dimension of service management considers how activities are coordinated?

A. Value streams and processes
B. Organizations and people
C. Partners and suppliers
D. Information and technology

Answer: A

NEW QUESTION # 214
Which is an objective of the design coordination process?

A. To produce service design packages and ensure they are handed over to service transition
B. To document the initial structure and relationship between services and customers
C. To gather and document new service level requirements from the customer
D. To assess and evaluate all changes and their impact on service designs

Answer: A

NEW QUESTION # 215
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