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| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solution Product Configuration | 30% | - Workflow automation and business rules - Digital experience and intake forms - Data model and configuration best practices - OmniStudio and Service Cloud integration |
| Public Sector Solutions - Product-Specific Systems Knowledge | 45% | - Grants management configuration and lifecycle - Document processing, eSignature, and reporting - Emergency response and constituent services - Licensing, permits, and inspections management - Employee experience management |
| Public Sector Solutions Implementation Strategies and Best Practices | 25% | - Scalability and data quality management - Data sharing, security, and compliance - Implementation lifecycle and project management - Business process mapping and solution design |
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NEW QUESTION # 27
To allow a user to access the Public Sector Solutions Employee Experience pre-built application.
Which three permission sets need to be assigned?
Answer: A,C,D
Explanation:
Explanation
Employee Experience Community Access, Employee Experience for Public Sector, and Employee Productivity Plus Access are three permission sets that need to be assigned to allow a user to access the Public Sector Solutions Employee Experience pre-built application. Employee Experience Community Access is a permission set that grants access to the Employee Experience community site, which is a digital experience site for employees to access resources and services. Employee Experience for Public Sector is a permission set that grants access to the Employee Experience app, which is a prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to manage employee programs and benefits, such as leave requests or wellness surveys. Employee Productivity Plus Access is a permission set that grants access to the Employee Productivity Plus app, which is another prebuilt app that comes with Public Sector Solutions. It can help public sector agencies to improve employee productivity and collaboration, such as creating action plans or sharing files.
Reference:https://help.salesforce.com/s/articleView?id=psc_admin_setup_employee_experience.htm&type=5&l
NEW QUESTION # 28
Which three work.com managed packages/features can be installed as part of the Employee Experience for Public Sector?
Answer: A,B,D
Explanation:
A (Employee Workspace); B (Employee Concierge); C (HR Service Center). This maps the scenario to the Salesforce-native capability that owns the requirement.
The Core Concept Explained: Experience Cloud design is driven by persona, authentication, scale, and sharing. The wrong template or license can create unnecessary cost, weak security, or excessive customization.
Step-by-Step Technical Analysis: Begin with the external persona, authentication requirement, and transaction volume. Select the Experience Cloud license or template that matches that access pattern, then configure sharing sets, external OWD, site visibility, and page access. Finish by testing the experience as anonymous, authenticated, and internal users. Install and configure the employee-facing packages that deliver the workspace, concierge intake, and HR service capabilities. For exam preparation, validate the answer by tracing the record lifecycle, the user persona, and the automation owner from intake through reporting.
Why the Incorrect Options Are Wrong: D uses the wrong packaged object or module boundary for this scenario. E uses the wrong packaged object or module boundary for this scenario.
NEW QUESTION # 29
Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms. What should the Technical Consultant suggest to Bobahaven to protect the application forms?
Answer: C
Explanation:
Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA. This selection keeps the implementation declarative and within the intended Public Sector operating model.
The Core Concept Explained: OmniStudio separates guided interaction, data mapping, orchestration, and UI presentation. That separation is critical for high-volume public-sector intake because each asset can be tested and reused independently.
Step-by-Step Technical Analysis: Design the user journey first, then decide which OmniStudio asset owns each responsibility. OmniScript captures guided input, DataRaptors map Salesforce data, Integration Procedures orchestrate server-side work, and FlexCards expose summarized context. After assembly, validate data payloads, error handling, security, and performance with realistic application records. Implement CAPTCHA or reCAPTCHA on the Experience Site forms.
Why the Incorrect Options Are Wrong: A does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario. B does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario. C does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario. E does not meet the implementation-quality bar for security, scale, auditability, or maintainability in this scenario.
NEW QUESTION # 30
A public sector agency has implemented Public Sector Solutions for Licenses & Permits. After the intake of the Permit application, an applicant needs to pay permit fees. This step requireschecking permit fees associated with the type of permit in an external system and, at the same time, applying an applicable discount on fees based on the site/ address (this data resides in a custom object).
What feature of Public Sector Solutions can be leveraged to meet this requirement?
Answer: D
Explanation:
Explanation
OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the public sector agency to create guided digital forms that can integrate with external systems and custom objects. OmniScript can be used to check permit fees from an external system and apply discounts based on site/address data from a custom object.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di
NEW QUESTION # 31
A government agency would like 10 standardize Its grant funding process and Is looking for a solution to prioritize and award funds to the most eligible grant-seekers using Public Sector Solutions.
What three components should a technical consultant configure to define applicants' eligibility and help with application prioritization?
Answer: A,D,E
Explanation:
A Decision Matrix, an Application Form, and an Expression Set are three components that can be configured to define applicants' eligibility and help with application prioritization. A Decision Matrix is a component of Business Rules Engine (BRE) that can evaluate answers based on rules and conditions and provide a decision outcome and explanation. An Application Form is a component of OmniScript Designer that can create guided digital forms that can capture answers from applicants and provide recommendations based on business logic.
An Expression Set is a component of BRE that can define expressions that can be reused across multiple rules or matrices.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create-guided-di
NEW QUESTION # 32
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