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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Discovery	24%	- Select appropriate Communications Cloud products - Map business processes, personas and requirements - Evaluate data volume and platform constraints - Align requirements to native features or external solutions - Define KPIs based on business goals and budget - Assess customer IT ecosystem against architectural principles
Topic 2: Planning and Design	60%	- Design order fulfillment orchestration flows - Design scalable product catalog models - Develop data migration strategies - Design asset management and MACD workflows - Create quoting and order capture processes - Prioritize and size user stories - Decompose commercial products for implementation
Topic 3: Delivery	16%	- Validate solution implementation against design - Align architecture and order components - Distinguish out-of-the-box vs custom functionality - Execute data migration plans

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q76-Q81):

NEW QUESTION # 76
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create price list per region and use context Rules to determine the correct Price List
B. Create an attribute on business internet offers and use attribute based pricing
C. Create base price list and multiple child price list per region
D. Create price list and price list entries associated with context Rules per region

Answer: D

NEW QUESTION # 77
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C. Add the delivery zip code customer field as a header in the pricing calculation matrix
D. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix

Answer: D

NEW QUESTION # 78
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create one decomposition relationship each from all commercial offerings to the same technical product
B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
C. Create one decomposition relationship each via one parent class product from all commercial offerings
D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

Answer: C

NEW QUESTION # 79
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. UX experience is the most important. Fully design and validate the UX before designing the integration step
B. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start
C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration

Answer: D

Explanation:
For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.

NEW QUESTION # 80
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure a Callout Orchestration item using the enhanced system interface
B. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
C. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.
D. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

Answer: B

Explanation:
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.

NEW QUESTION # 81
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