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| Certification Vendor: | ASQ |
|---|---|
| Exam Name: | Certified Manager of Quality/Organizational Excellence |
| Exam Number: | CMQ/OE |
| Related Certifications: | CQE - Certified Quality Engineer SSGB - Six Sigma Green Belt CSQP - Certified Supplier Quality Professional |
| Exam Price: | USD $349 (ASQ member) / USD $499 (non-member) |
| Exam Format: | Multiple-choice (single-answer and multiple-answer), Scenario-based questions |
| Exam Duration: | 270 (4.5 hours) |
| Passing Score: | Not disclosed ( criterion-referenced grading) |
| Certificate Validity Period: | 3 years (requires recertification) |
| Real Exam Qty: | 110 |
| Available Languages: | Spanish, English, Korean, Japanese |
| Sample Questions: | ASQ CMQ-OE Sample Questions |
| Exam Way: | Offline (Pearson VUE testing centers worldwide) or Online proctored (in select regions) |
| Pre Condition: | No formal prerequisite required; recommended: 5+ years of work experience in a quality-related role or combination of education and experience per ASQ certification eligibility guidelines |
| Official Syllabus URL: | https://asq.org/cert/quality-manager |
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質問 # 13
A quality manager wants to provide problem-solving training to the company's line employees so they can identify and solve problems in their work areas. Which of the following training scenarios will best meet the quality manager's objectives?
正解：D
解説：
The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition provides insights into effective quality management practices. In this context, the training scenario in Option B is most suitable for the following reasons:
* Group Interaction: Option B involves a group of employees sitting together, which fosters collaboration and shared learning. Group discussions allow employees to learn from each other's experiences and perspectives.
* Problem-Solving Process: The image in Option B depicts a problem-solving process with clear steps: Define the problem, analyze the cause, identify solutions, implement solutions, and evaluate results. This structured approach ensures that employees follow a systematic method for addressing workplace issues.
* Brainstorming Solutions: The scenario encourages employees to brainstorm solutions. Brainstorming
* sessions promote creativity, generate diverse ideas, and empower employees to think critically about solving problems.
* Visual Representation: The flowchart in Option B provides a visual representation of the problem-solving process. Visual aids enhance understanding and retention, making it easier for employees to apply the concepts in their work.
* Engagement and Participation: The employees are actively engaged, suggesting that they are invested in finding solutions. This participatory approach aligns with the quality manager's objective of empowering line employees.
In summary, Option B offers a structured, collaborative, and visually supported approach to problem-solving training, making it the most effective choice for achieving the quality manager's objectives12.
質問 # 14
Which of the following methods will help a company measure levels of -perceived quality?
正解：A
解説：
Focus group studies are a qualitative research method that gathers feedback from customers about their perceptions and experiences with a product or service. This method is particularly useful for measuring perceived quality because it allows for in-depth discussions and insights into customer attitudes and satisfaction, which are not easily quantifiable through other means such as failure reports or capability tests.
While analyzing field failure reports, reviewing capability tests, and monitoring warranty claims can provide data on the actual quality and reliability of a product, they do not capture the customer's subjective experience and perception of quality. Focus group studies enable a company to understand the customer's voice, which is essential for measuring and improving perceived quality.
References:
* ASQ Certified Manager of Quality/Organizational Excellence Handbook1.
* ASQ Manager of Quality/Organizational Excellence Certification information2.
質問 # 15
A good tool to use in managing multiple-customer requirements is a
正解：A
質問 # 16
Which of the following actions taken by a change agent will most likely increase resistance to change rather than decrease it?
正解：B
解説：
Detailed Explanation: Confirming that management is requiring the change can increase resistance, as it implies a top-down mandate rather than a collaborative effort. When employees feel that change is being imposed without their input, they are more likely to resist. According to the BoK, involving employees in planning and giving them a sense of ownership reduces resistance by helping them understand the benefits and rationale behind the change.
質問 # 17
Which of the following is classified as an appraisal cost?
正解：B
解説：
Appraisal costs are part of the cost of quality (COQ) methodology. They include expenses incurred to determine the degree of conformance to quality requirements. These costs are associated with evaluating and assessing the quality of products or services. Here are some examples of appraisal costs:
* Verification: This involves checking incoming materials, process setups, and finished products against agreed-upon specifications.
* Quality audits: Organizations perform quality audits to confirm that their quality systems are functioning correctly.
* Supplier rating: Assessing and approving suppliers of products and services to ensure they meet quality standards.
In summary, appraisal costs are essential for ensuring that products and services meet quality specifications and standards. By investing in appraisal activities, organizations can identify and address quality issues early, leading to better overall quality and customer satisfaction1.
: 1What is Cost of Quality (COQ)? | ASQ
質問 # 18
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CMQ-OE資格関連題: https://www.xhs1991.com/CMQ-OE.html
P.S. Xhs1991がGoogle Driveで共有している無料かつ新しいCMQ-OEダンプ：https://drive.google.com/open?id=1QYP-nvJIqtbxqfNogdykQGXZUaLjVRSq