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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Tools | 23% | - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| Topic 2: OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts - Map business processes to OmniScript components |
| Topic 3: FlexCards | 23% | - Collect and organize customer 360 information - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards |
| Topic 4: Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices |
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NEW QUESTION # 36
What is the purpose of Step elements in an OmniScript?
Answer: C
Explanation:
Step elements (A) - The Step element is used in OmniScripts to break down the script into multiple pages or sections. This helps organize the user flow and enhances the user experience by making long processes more manageable.
NEW QUESTION # 37
A business has a project that must be completed soon in order to meet important deadlines.
However, the developer on the project has left the company, and the new team on the project has decided to use OmniStudio tools. The development work completed so far was done using APEX code. The new team must complete the project following these guidelines:
- Minimize implementation time
- Ensure end-user processes are as simple as possible
- Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project team? Choose
2 answers
Answer: D
Explanation:
The two actions that the consultant should recommend to the project team are replace existing APEX using DataRaptors and HTTPActions, and implement FlexCards and OmniScripts for the front-end. Replacing existing APEX using DataRaptors and HTTPActions would reduce implementation time, as these tools are declarative and do not require coding. Implementing FlexCards and OmniScripts for the front-end would ensure end-user processes are as simple as possible, as these tools provide guided interactions and contextual data. Creating new LWC templates for branding and styling would increase implementation time, as this would require coding and testing. Using existing APEX classes as data sources would not ensure optimal UX, as this would limit the flexibility and scalability of the solution.
NEW QUESTION # 38
A company needs an OmniScript to work correctly whether a user is on desktop or a mobile device, without building two separate scripts. Which OmniStudio feature addresses this requirement?
Answer: B
Explanation:
OmniScripts are rendered using Lightning Web Components and are responsive by default, adapting to the screen size of the device without requiring separate scripts. Custom LWC overrides may be used for specific styling needs but are not the primary mechanism for responsiveness.
NEW QUESTION # 39
A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?
Answer: B
Explanation:
Below is the formatted question with a 100% verified answer based on official Salesforce OmniStudio documentation, including a comprehensive explanation and references.
NEW QUESTION # 40
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stake holder of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team. Which two features should the consultant highlight to address IT's concerns? Choose 2answers
Answer: C,D
Explanation:
The two features that the consultant should highlight to address IT's concerns are Custom Styles and FlexCard Designer. Custom Styles are a feature that allows applying custom CSS properties to an OmniScript or a FlexCard element. Custom Styles do not require any coding skills, and can be easily configured using a graphical interface. FlexCard Designer is a tool that allows creating and editing FlexCards using a drag-and-drop interface. FlexCard Designer also does not require any coding skills, and can be used by anyone who has access to OmniStudio tools
NEW QUESTION # 41
......
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