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| Section | Objectives |
|---|---|
| Topic 1: Configure Microsoft Dataverse | - Work with Dataverse data management features - Configure security roles and business units - Manage tables, columns, and relationships |
| Topic 2: Create apps using Power Apps | - Build canvas apps - Build model-driven apps - Customize forms and views |
| Topic 3: Manage Power Platform solutions | - Manage environments and governance - Integrate Power BI and analytics - Create and deploy solutions |
| Topic 4: Implement Power Pages and Power Virtual Agents | - Build and manage chatbots using Power Virtual Agents - Configure Power Pages sites and security |
| Topic 5: Automate business processes using Power Automate | - Create and manage cloud flows - Integrate approvals and connectors - Configure business process flows |
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NEW QUESTION # 264
A company plans to create a Power Virtual Agents chatbot.
The bot has the following requirements:
* Prompt for a location of the customer and the call must be routed to a support agent for the location.
* Transfer support calls at each location to a support bot that uses the Bot Framework.
You need to configure the bot.
Which components should you use? To answer, drag the appropriate components to the correct requirements.
Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct select is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 265
You are a Dynamics 365 Customer Service administrator.
A user must be able to view system posts and activities in a dashboard.
You need to create the dashboard for the user.
Which components should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
Box 1: Timeline
The timeline helps agents see all customer interaction history across channels, personnel, and the support lifecycle. The timeline is used across Dynamics 365 applications to capture activities like notes, appointments, emails, tasks, and more, to ensure that all interactions with the customer are tracked and visible over time. Agents use the timeline to quickly catch up on all of the latest activity details with the customer to provide the most personalized support experience.
Box 2: Lists
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/customer-service-hub-user-guide-timeline- admin
NEW QUESTION # 266
A company uses a model-driven app. The app uses a workflow to send email. Emails are sent to new customers that enter an email address for the first time in the app.
Customers report that they do not receive an email after entering an email address.
You need to troubleshoot the issue.
In which order should you perform the actions? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Edit the workflow.
2 - Review the tab with the process sessions.
3 - Clear the option to delete the workflow....
4 - Run the workflow.
NEW QUESTION # 267
You are a Dynamics 365 for Customer Service administrator.
You must create a form for team members to use. The form must provide the ability to:
* Lock a field on a form.
* Trigger business logic based on a field value.
* Use existing business information to enhance data entry.
You need to implement business rule components to create the form.
Which components should you use? To answer, drag the appropriate components to the correct requirements.
Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
* Action
* Condition
* Recommendation
NEW QUESTION # 268
A guest asks about the start time of a specific scheduled event and wants to know what the snow conditions will be like during their stay.
You need to determine how to design the chat solution to answer those questions.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-entities-slot-filling
NEW QUESTION # 269
......
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