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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Business Analyst Exam |
| Exam Number: | Certified-Business-Analyst (CRT-251) |
| Available Languages: | English |
| Passing Score: | 72% |
| Real Exam Qty: | 60 |
| Related Certifications: | Salesforce Certified Administrator |
| Exam Price: | $200 USD |
| Certificate Validity Period: | Maintenance required annually via Salesforce certification maintenance modules |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 105 minutes |
| Recommended Training: | Salesforce Business Analyst Trailhead Learning Path |
| Exam Registration: | Salesforce Certification Portal Kryterion Webassessor |
| Sample Questions: | Salesforce Certified-Business-Analyst Sample Questions |
| Exam Way: | Online proctored exam or onsite at authorized testing centers (via Kryterion/Webassessor) |
| Pre Condition: | No mandatory prerequisites; Salesforce Administrator certification is recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials |
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Salesforce Certified-Business-Analyst Certification Exam is a comprehensive exam that covers a wide range of topics related to Salesforce. Certified-Business-Analyst exam is designed to test a professional's knowledge of Salesforce, its features, and its capabilities. Certified-Business-Analyst Exam consists of 60 multiple-choice questions that need to be answered in 105 minutes. Certified-Business-Analyst exam is timed, and candidates must score at least 68% to pass.
NEW QUESTION # 97
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
Answer: B
NEW QUESTION # 98
Northern Trail Outfitters is starting a project to implement Service Cloud for the customer service department.
Which activity should be handled by a business analyst assigned to this project?
Answer: B
NEW QUESTION # 99
New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?
Answer: A
Explanation:
Explanation
A simple process map that is high-level and covers key aspects is suitable for documenting the overall lead creation process for new interns at Universal Containers. This type of process map can help provide an overview of the main steps and actors involved in the process without overwhelming them with too much detail or complexity. A very detailed process map that is unambiguous and version controlled is more suitable for documenting complex processes that require precision and accuracy for compliance or quality purposes. A somewhat detailed process map that is easy to remember and self-explanatory is more suitable for documenting processes that have moderate levels of detail or complexity for training or improvement purposes. References: 1
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/business
NEW QUESTION # 100
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?
Answer: A
NEW QUESTION # 101
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
Answer: C
NEW QUESTION # 102
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