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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
ITIL Service Value System (SVS)	- Guiding Principles - Service Value Chain - Continual Improvement - Practices Overview - Governance
Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation
The Four Dimensions of Service Management	- Value Streams and Processes - Organizations and People - Information and Technology - Partners and Suppliers

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EXIN ITIL 4 Foundation Sample Questions (Q267-Q272):

NEW QUESTION # 267
Which is a supplier category?

A. Technical
B. Customer
C. Commodity
D. Resource

Answer: D

NEW QUESTION # 268
Which statement about metrics is CORRECT?

A. Technology metrics can be used to measure component performance and availability
B. Technology metrics can be used to determine the overall health of a process
C. Process metrics can be used to measure end-to-end service performance
D. Process metrics can be used to measure the utilization of a supplier's network

Answer: A

NEW QUESTION # 269
Which statement about change authorities is CORRECT?

A. Change authorities are only required for authorizing emergency changes
B. Change authorities are assigned for each type of change and change model
C. Change authorities are only required for authorizing normal changes
D. Change authorities are assigned when each change is deployed

Answer: B

NEW QUESTION # 270
What is a recommendation of the `focus on value' guiding principle?

A. Make `focus on value' a responsibility of the management
B. Focus on the value of new and significant projects first
C. Focus on value for the service provider first
D. Focus on value at every step of the improvement

Answer: D

NEW QUESTION # 271
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

A. Problem management
B. Release management
C. Supplier management
D. Service desk

Answer: D

NEW QUESTION # 272
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