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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
HR System Architecture	30%	- HR table structure - Application scoping - ServiceNow HR plugins
HR Journeys & Lifecycle Events	20%	- Lifecycle Event structure and components - Journey configuration and management - Audience definition and field mappings - Activity sets, trigger conditions, and activities
Security & Data Protection	20%	- Platform security fundamentals - Delegated Developer role usage - HR data protection and access control - Role-based and contextual security
Core HR Applications & Employee Center	30%	- HR services, catalog items, and record producers - Users, groups, skills, and roles configuration - Employee Center branding and customization - Assignment rules setup

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q108-Q113):

NEW QUESTION # 108
If you select Data type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible. What does it mean to select High for the Scale definition?

A. There is no option for High
B. It means a high score is good
C. There is no option for Scale definition
D. It means a high score is bad

Answer: B

Explanation:
When configuring surveys or assessments in ServiceNow, the Assessment Metric form allows administrators to define how scores are interpreted. For the Numeric Scale data type, the " Scale definition " field determines the polarity of the results. Selecting " High " indicates that a higher numerical value represents a positive or " good " result. Conversely, selecting " Low " would imply that a lower score is better (often used for metrics like " risk " or " response time " ). This setting is crucial for accurate reporting and dashboarding in Performance Analytics, as it tells the system how to calculate averages and determine if service trends are improving or declining. Properly defining the scale ensures that stakeholders correctly interpret survey results, such as employee satisfaction or training effectiveness, where a 5 out of 5 is the desired outcome.

NEW QUESTION # 109
What is the primary purpose of HR Topic Categories?

A. They group common HR templates.
B. They group common HR Services.
C. They group common HR Catalog Items.
D. They group common HR employees.

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/jakarta-hr-service-delivery/page/product/human-resources/ reference/r_HRCaseCategories.html

NEW QUESTION # 110
The Knowledge bases searched for the Knowledge results section on an HR Case are determined by what?

A. HR Criteria configuration
B. HR Service configuration
C. Knowledge Management configuration
D. Contextual Search configuration

Answer: A

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/c_HRServiceAutomation.html

NEW QUESTION # 111
How does ServiceNow know which HR Template to use on an HR Case?

A. The HR Template is selected directly on the Catalog item.
B. The HR Template is referenced on the record producer form.
C. The HR Template is referenced on the HR Service record.
D. Each COE has a specific HR Template.

Answer: A

NEW QUESTION # 112
What determines if a user can view a Knowledge article?

A. Can/Cannot Read User Criteria
B. Can/Cannot Contribute User Criteria
C. HR Criteria
D. ACL Rules

Answer: A

Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html

NEW QUESTION # 113
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