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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: The Four Dimensions of Service Management	- Information and Technology - Value Streams and Processes - Partners and Suppliers - Organizations and People
Topic 2: ITIL Service Value System (SVS)	- Guiding Principles - Governance - Practices Overview - Continual Improvement - Service Value Chain
Topic 3: Service Management Key Concepts	- Service Relationships - Service Offerings - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q88-Q93):

NEW QUESTION # 88
What is a user?

A. The role that authorizes budget for service consumption
B. The role that directs and controls an organization
C. The role that uses services
D. The role that defines the requirements for a service

Answer: C

NEW QUESTION # 89
Which is handled as a service request?

A. The failure of an IT service
B. A compliment about an IT support team
C. An emergency change to implement a security patch
D. An investigation to identify the cause of an incident

Answer: B

NEW QUESTION # 90
Which statement about outcomes is CORRECT?

A. They co-create value for service providers by reducing costs and risks
B. They allow service consumers to achieve a desired result
C. They are deliverables provided to service consumers
D. They provide products to service providers based on outputs

Answer: B

NEW QUESTION # 91
In which step of the 'continual improvement model' is an improvement plan implemented?

A. What is the vision?
B. Did we get there?
C. How do we get there?
D. Take action

Answer: D

NEW QUESTION # 92
Which activity is part of the 'continual improvement' practice?

A. Prioritizing and creating business cases for improvement initiatives
B. Improving relationships with and between stakeholders
C. Identifying the cause of unplanned interruptions to service
D. Handling compliments and complaints from users to identify improvements

Answer: A

NEW QUESTION # 93
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