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| Section | Objectives |
|---|---|
| Topic 1: Configure meetings, conferencing, and collaboration experiences | - Configure webinar and live event experiences - Manage audio/video conferencing - Configure meeting policies and settings |
| Topic 2: Manage Teams devices and rooms | - Configure certified Teams devices - Deploy and manage Microsoft Teams Rooms |
| Topic 3: Configure and manage Microsoft Teams Phone | - Manage phone numbers and voice routing - Configure PSTN connectivity options - Configure calling policies and auto attendants |
| Topic 4: Plan and configure Microsoft Teams collaboration and communications systems | - Design Teams collaboration architecture - Configure Teams policies and settings - Plan network requirements for Teams |
| Topic 5: Monitor, troubleshoot, and optimize Teams communications | - Use Teams admin center monitoring tools - Analyze usage and performance reports - Troubleshoot call quality and connectivity issues |
| Topic 6: Implement security and compliance for Teams communications | - Manage eDiscovery and audit capabilities - Configure compliance policies for Teams |
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247. Frage
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a team and a channel.
Does this meet the goal?
Antwort: A
Begründung:
Reference:
https://regroove.ca/stellark/2021/09/15/redirect-teams-auto-attendant-voicemail-to-a-channel-updated-method/
Topic 2, Litware
Telephony Environment
The existing telecommunications system has several third-party IP-PBXes at the corporate and warehouse sites- Currently, the PBXes are linked through the corporate WAN and an inter-office dial plan is in place.
A unique PSTN direct inward dial (DID) is assigned to each user. The last five digits of each DID are used as an extension.
Litware piloted Microsoft Skype for Business Server Enterprise Voice, but has since decided to migrate directly to Teams Phone. During the pilot, a response group was created, and the response group is still in use. Agents in the response group use Skype for Business Server-certified handsets.
Locations
Litware has global retail stores and datacenters-
The telephony topology contains the following four types of sites:
Corporate sites
The corporate sites contain information workers who collaborate by using the Teams desktop client and SharePoint Online.
The reception desk at each corporate site has an analog intercom with an integrated door control. Each intercom connects to an existing PBX by using an FXS Analog Telephony Adapter (ATA).
SIP trunks are delivered directJy to the site by using a resilient WAN that connects directly to the on-site PBX solution.
Wa rehouse sites
The warehouse sites are critical to the business. Users at these sites use either the Teams desktop client or the Teams mobile client.
Each warehouse has a public announcement (PA) system that connects to the PBX by using a SIP ATA along with the sites' existing ISDN trunks.
Currently, users ax the company's warehouse in Georgia can call the PA system by dialing 123456.
All calls to emergency services from the warehouses are played over the warehouses' PA system automatically.
WAN connectivity at the warehouses can be unreliable, so local PSTN connectivity is preferred as compared to centrally hosted connectivity.
Retail sites
Each retail site has only one or two desk phones and a specialized point of sale (POS) computer that cannot run the desktop or web versions of the Teams client-Users at the retail sites have the Teams app and an associated data plan installed on their mobile device. Currently, each retail site uses a managed SD-WAN appliance to connect to both the internet and the corporate WAN. The users report that in the event of an internet outage at the retail sites, they can use their mobile devices, which have strong reception.
Planned Changes
Litware plans to implement the following changes:
* Maintain the existing emergency call PA integration.
* Replace the existing IP-PBX solutions by using Teams Phone.
* Consolidate all its PSTN trunks by using region-specific datacenters, wherever possible.
During the planned deployment of Teams Phone, Litware will open a new retail site in the United Kingdom that will have five users. Litware does not have any existing telephony in the United Kingdom. Management at the new retail site wants to use Microsoft Teams Calling Plans for the users.
You are opening a new warehouse site in Melbourne. The new warehouse will connect to a phone carrier by using a Session Border Controller (SBC). Dialing rules are an area code of two digits beginning with a zero followed by a subscriber number of eight digits. For example, an E.164 number of +61370105550 will be translated to 03 7010 5550, and +61255505550 will be translated to 02 5550 5550.
Technical Requirements
Litware identifies the following technical requirements:
- Minimize the amount of voice traffic over the-WAN.
- Whenever possible, use natively supported Teams solutions.
* Avoid replacing existing analog device adapters and SIP phones.
* Assign a Microsoft 365 Phone System license to all the users listed in a CSV file.
* Ensure that the retail sites can place and receive calls in the event of a WAN failure.
* Assign a phone number of +61370105550 to a user named User1. User1 is located at a corporate site.
* Ensure that the warehouse sites maintain calling in the event of an internet outage or Teams service failure.
* Provide users at the United Kingdom retail site with phone numbers. The users must only be allowed to make in-country calls.
* Replace the response group from the Skype for Business Server Voice Enterprise pilot with a call queue. The agents must be able to use their existing handset.
248. Frage
Case Study 4 - Northwind Traders
Overview
Northwind Traders is a publicly traded international investment firm that has offices in San Francisco, New York, Berlin, and London.
Northwind Traders has the following departments:
- IT
- Sales
- Investment
- Management
- Investor relations
- Legal and compliance
Users in the investment department work remotely.
The IT department in the London office provides support for the users in the Berlin office.
Existing Environment. Microsoft Office 365 Environment
Northwind Traders has a Microsoft 365 subscription that contains four users named User1, User2, User3, and User4. All the users are assigned Microsoft 365 E5 and Microsoft Teams Premium licenses. User3 is granted call delegation permissions for User2.
The company uses Calling Plans.
The subscription contains the devices shown in the following table.
Each user has a Teams Phone device.
An auto attendant is configured for the IT department support desk at the London office. Another auto attendant is configured for the investor relations department. The resource account for each auto attendant is assigned a Teams Phone Resource Account license.
Existing Environment. Partner Organization
Northwind Traders partners with a company named Contoso, Ltd. Contoso has a Cisco Webex video conferencing solution.
Existing Environment. Problem Statements
Northwind Traders identifies the following issues:
- When external customers call Direct Inward Dial (DID) numbers assigned to former employees of the San Francisco office, the customers receive a message that the number is out of service.
Management has requested that all calls to the DID numbers of former employees be directed to the call queue of the reception area at the San Francisco office.
- The users at Northwind Traders can accept meeting invitations from the users at Contoso by using SF_Dev_1, but the Northwind Traders users cannot join the meetings from SF_Dev_1.
- Employees report that the meeting schedule displayed on LN_Dev_2 includes confidential information, which breaches Northwind Traders security policies.
Requirements. Planned Changes
Northwind Traders plans to implement the following changes:
- For the auto attendant of the London office support desk, configure a DID number that will be used for all inbound and outbound calls. The solution must ensure that individual agents do NOT require dedicated phone numbers.
- Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
- Ensure that external customers can call User2 without User3 being notified of the incoming call.
- Open a new office in South Africa.
Requirements. Technical Requirements
Northwind Traders identifies the following technical requirements:
- Create a report that estimates the bandwidth required for the planned office in South Africa.
- Ensure that all Northwind Traders users can enable end-to-end encryption.
- Ensure that all meetings scheduled by the users in the legal and compliance department have end-to-end encryption enabled by default.
- Minimize Calling Plan costs.
- Ensure that the users in the management department can create and schedule Teams events for 950 shareholders.
- Ensure that the management department users can manually approve event registrations for the shareholder meetings.
- Ensure that the investment department users can configure their emergency location by using the Teams client.
- Ensure that the users in the IT department can only access the Microsoft Teams admin center by using Privileged Identity Management (PIM).
- Ensure that all solutions follow the principle of least privilege.
You need to implement the planned changes for User1.
You create a new voice application policy and assign the policy to User1.
What should you do next?
Antwort: C
Begründung:
Scenario:
Ensure that User1 can modify the greeting of the inbound call queue for the investor relations department by using the Teams client only.
To enable a user to modify a call queue greeting via the Teams client, you need to assign a Teams voice applications policy that allows for it and then ensure the user is designated as an authorized user for the specific call queue. This involves configuring both the policy settings and the call queue settings to grant the user the necessary permissions.
By combining a voice applications policy with authorized user designation, you can grant specific users the ability to manage call queue greetings through the Teams client.
Reference:
https://learn.microsoft.com/en-us/microsoftteams/manage-voice-applications-policies
249. Frage
You need to assign the correct licenses to a sales team manager in the New York office who is scheduled to migrate from Skype for Business Server to Teams.
Which three licenses should you assign? To answer, select the licenses in the answer area.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Reference:
https://docs.microsoft.com/en-us/microsoftteams/what-are-communications-credits
250. Frage
You have a Microsoft Teams deployment.
You need to ensure that users can schedule meetings that have the following:
- Presenter bios
- Attendee registration
- Registration management
Which two types of policies should you configure? Each correct answer presents cart of the solution.
NOTE: Each correct selection is worth one point.
Antwort: B,C
251. Frage
Your company has a Microsoft Teams Phone deployment and the following departments:
* HR
* Marketing
You need to configure Teams to meet the following requirements:
* Only users in the HR department must have spam filtering enabled.
* All outbound PSTN calls must replace the caller ID with the company ' s auto attendant number.
* Only users in the marketing department must have Inbound calls can be routed to call groups disabled.
What is the minimum number of caller ID policies and calling policies you should configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Antwort:
Begründung:
Explanation:
252. Frage
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