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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.
Topic 3	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
ABC cloud communication service provider that uses communication cloud for their B2B Market. ABC cloud sells services to tier 1 enterprise companies across the globe the number of items in the cart for each customer is usually high and with new products being introduced, the company expects even higher cart numbers. Sales representative started to notice performance reduction while submitting big carts to order management. A consultant was asked to provide design guidance for product design while taking into consideration communication cloud CPQ and order management constraints. Which two options should the consultant consider while designing the commercial catalog?

A. Avoid deep product hierarchy and big list of add on, limit the number of advance rule such as AutoAdd or Auto Remove products.
B. Model all product in flat while controlling the cardinality with AutoAdd and AutoRemove advanced rules
C. Keep the number of attribute on the product low, avoid big picklist and direct assignments.
D. Advise them to use picklist attribute with multiple pick lists values instead of configuring new products

Answer: A,C

Explanation:
In designing the commercial catalog to manage performance with high cart numbers, keeping the number of product attributes low and avoiding large picklists (A), and limiting complex product hierarchies and advanced rules like AutoAdd or AutoRemove (C) are crucial. These practices help maintain system performance by simplifying the product structure and reducing the processing required during CPQ and order management operations.References:Salesforce CPQ and Order Management best practices for product catalog design.

NEW QUESTION # 20
United Telecom has initiated high speed offerings on communication cloud after upgrading its network.
Which out of the box MACD process should UT consider when upgrade existing assets to high speed offers for interested customer.

A. Change of Plan
B. Disconnect and New order
C. Modify Order
D. Apply Promotion

Answer: A

Explanation:
For United Telecom ' s need to upgrade existing assets to high-speed offerings, the " Change of Plan " MACD process is the most fitting. This out-of-the-box functionality allows for the modification of an existing customer ' s service to a new plan, such as upgrading to a higher-speed internet service, in a seamless and efficient manner, without the need for a complete disconnect and new order.References:Salesforce documentation on MACD (Move, Add, Change, Disconnect) processes within the Communications Cloud.

NEW QUESTION # 21
UC uses communication cloud but their legacy system has a large products module on a per stock keeping Unit ( SKU) basis. UC wants to rationalize their product catalog What are the three options should consultant configure to meet this requirement

A. Price lists
B. Calculation Matrix
C. Fields
D. Attribute
E. Pricing plan

Answer: B,C,D

NEW QUESTION # 22
Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
B. Model the router as an attribute of the business internet offer with a default value of 'included'
C. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
D. Model the router technical product and decompose it from the business internet offer.

Answer: D

NEW QUESTION # 23
A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.
which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

A. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs
B. Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy
C. Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system
D. Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

Answer: C

NEW QUESTION # 24
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