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| Section | Objectives |
|---|---|
| Topic 1: Competency 2: Quality Management | - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) |
| Topic 2: Competency 6: Production Planning and Scheduling | - Just-in-Time (JIT) and Kanban systems - Material Requirements Planning (MRP) - Theory of Constraints (TOC) - Master Production Schedule (MPS) - Aggregate planning |
| Topic 3: Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Topic 4: Competency 4: Supply Chain Management | - Logistics and distribution - Sourcing and procurement - Inventory management - Supply chain design and strategy |
| Topic 5: Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Topic 6: Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Topic 7: Competency 3: Process Improvement and Problem Solving | - Statistical Process Control (SPC) - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology - Lean operations and waste elimination - Cause-and-effect diagrams (fishbone diagrams) |
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우리 ITDumpsKR 에는 최신의WGU Operations-Management학습가이드가 있습니다. ITDumpsKR의 부지런한 IT전문가들이 자기만의 지식과 끊임없는 노력과 경험으로 최고의WGU Operations-Management합습자료로WGU Operations-Management인증시험을 응시하실 수 있습니다.WGU Operations-Management인증시험은 IT업계에서의 비중은 아주 큽니다. 시험신청하시는분들도 많아지고 또 많은 분들이 우리ITDumpsKR의WGU Operations-Management자료로 시험을 패스했습니다. 이미 패스한 분들의 리뷰로 우리ITDumpsKR의 제품의 중요함과 정확함을 증명하였습니다.
질문 # 11
What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
정답：D
설명：
TheSCOR (Supply Chain Operations Reference) modelevaluates supply chains across four key dimensions:
reliability, responsiveness/flexibility, cost, and asset utilization.
Developed by the Supply Chain Council, SCOR provides:
* Standardized performance metrics
* Best-practice process definitions
* A common supply chain language
Operations Management uses SCOR to benchmark performance, identify gaps, and align supply chain strategy with business objectives.
The other options are not recognized industry models.
질문 # 12
In which organizational layout would one expect to see items arranged by type?
정답：A
설명：
Comprehensive and Detailed Explanation (#250 words):
Aprocess layoutarranges itemsby type of activity or function, making it the correct answer.
In a process layout, similar resources-such as machines, skills, or functions-are grouped together. For example, all drilling machines are located in one area, all painting stations in another, and all inspection activities in another. Items move through the facility based on the specific operations they require.
This layout is commonly used when:
* Product variety is high
* Production volume is low to moderate
* Customization is required
Examples include hospitals (radiology, surgery, labs), machine shops, and repair facilities.
The other layouts differ fundamentally:
* Product layoutarranges items by sequence of operations
* Fixed layoutkeeps the product stationary (e.g., construction)
* Hybrid layoutcombines elements of process and product layouts
Operations Management favors process layouts for flexibility, but they often suffer from longer lead times, higher material handling costs, and complex scheduling. Despite these drawbacks, they are essential where customization and functional specialization dominate.
질문 # 13
A company manufactures and distributes its own products.
When should the company consider outsourcing its distribution?
정답：C
설명：
A company should consider outsourcing distributionwhen it determines that distribution is no longer a core function.
Operations Management defines core functions as activities that:
* Create competitive advantage
* Differentiate the firm
* Require proprietary knowledge or capabilities
If distribution does not meet these criteria, outsourcing can:
* Lower costs
* Improve service reliability
* Increase scalability
* Allow management to focus on strategic priorities
The other options do not justify outsourcing:
* Forecasting difficulty is a management issue
* Lowest-cost operators should retain distribution
* Regulations do not eliminate strategic relevance
Outsourcing decisions must align with long-term operations strategy, not short-term cost fluctuations.
질문 # 14
Which project life cycle phase focuses on determining whether the proposed project is technically, financially, and operationally viable?
정답：B
설명：
Thefeasibility analysis phaseevaluates whether a proposed project istechnically, financially, and operationally viable.
During feasibility analysis, organizations assess:
* Cost-benefit justification
* Resource availability
* Technical constraints
* Operational impact
* Risk and uncertainty
This phase prevents organizations from committing to projects that:
* Are too costly
* Lack capability support
* Conflict with operational capacity
* Fail to deliver strategic value
Planning and execution only proceed if feasibility criteria are satisfied.
In Operations Management, feasibility analysis is especially critical for projects involving:
* Capacity expansion
* New facilities
* System implementations
* Process redesign
It serves as a decision gate that protects organizational resources and ensures disciplined project selection.
질문 # 15
What are two product system differences between the push and pull processes?
Choose 2 answers
정답：B,F
설명：
The two correct differences between push and pull systems are:
* Push moves the product forward in anticipation of demand
* Pull eliminates excessive inventory
Push systems rely on forecasts and schedule production in advance, often leading to overproduction and excess inventory if forecasts are inaccurate.
Pull systems, by contrast, produce only what is needed when it is needed, significantly reducing inventory levels and associated costs.
The incorrect options describe misconceptions:
* Overproduction increases cost, not lowers it
* Pull systems do not create additional products
* Employee relations are not defining characteristics
* Quality control exists in both systems
Operations Management favors pull systems in environments where demand variability and cost control are critical, reinforcing lean principles.
질문 # 16
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여러분이 어떤 업계에서 어떤 일을 하든지 모두 항상 업그레이되는 자신을 원할 것입니다.,it업계에서도 이러합니다.모두 자기자신의 업그레이는 물론 자기만의 공간이 있기를 바랍니다.전문적인 IT인사들은 모두 아시다싶이WGU Operations-Management인증시험이 여러분의 이러한 요구를 만족시켜드립니다.그리고 우리 ITDumpsKR는 이러한 꿈을 이루어드립니다.
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