100% Pass 2026 Cisco Updated 800-150: Supporting Cisco Devices for Field Technicians Valuable Feedback

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Cisco 800-150 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Cisco Hardware Replacement: This section of the exam measures the skills of a Technical Support Engineer and teaches how to safely and correctly replace Cisco hardware. It explains safety procedures such as creating safe work zones and handling electrostatic discharge. Students learn the step-by-step processes to replace a wide range of Cisco devices, from switches and routers to firewalls, UCS servers, and collaboration endpoints. It also covers configuring Cisco NX-OS software, including understanding operating modes, boot procedures, and password recovery, and introduces Cisco collaboration endpoint solutions like IP phones and video systems.
Topic 2
  • Networking Foundations: This section of the exam measures the skills of a Network Engineer and covers the basic building blocks of computer networking. It explains different types of networks like local area networks and wireless networks, and introduces lightweight wireless LANs. It describes the layers of communication models like the OSI model and TCP
  • IP stack, and explains how data moves across networks. It also discusses the physical cabling used in networks, such as Ethernet and fiber optics. Students will learn about network switching, IP addressing, subnetting, and routing at Layer 3. The section also introduces Cisco’s campus network devices, data center switches, UCS servers, and collaboration devices, describing their roles and functions in the network.
Topic 3
  • Common Service Tasks and Tools: This section of the exam measures the skills of a Technical Support Engineer and focuses on tasks commonly needed to manage Cisco devices. It explains how devices boot up, introduces common Cisco IOS commands, and identifies tools for file management. It shows how to confirm physical connections, remotely access devices, and connect to the console port. It also covers how to capture the status of a device, recover passwords, and replace devices by using proper tools. Students are also taught how to find serial numbers on Cisco equipment to assist with support and maintenance activities.
Topic 4
  • Cisco Infrastructure and Collaboration Infrastructure: This section of the exam measures the skills of a Collaboration Engineer and focuses on Cisco infrastructure devices, endpoints, and collaboration technologies. It introduces network devices, collaboration endpoints like IP phones and video systems, and explains on-premises collaboration deployments using tools like Cisco Unified Communications Manager. It also covers how video systems integrate into collaboration environments and highlights Cisco’s cloud services for enterprise communication, including Webex Meetings, Webex Teams, and hosted collaboration solutions.

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Cisco Supporting Cisco Devices for Field Technicians Sample Questions (Q86-Q91):

NEW QUESTION # 86
Which protocol should be analyzed when troubleshooting call quality between IP phones?

Answer: B

Explanation:
When addressing call quality issues between IP phones, theReal-time Transport Protocol (RTP)is the primary protocol to analyze. RTP is responsible for the actual transmission of voice data during a call, and its performance directly impacts call quality.
Key factors affecting RTP and, consequently, call quality include:
* Packet Loss:Missing packets can lead to audio gaps.
* Jitter:Variations in packet arrival times can cause choppy audio.
* Latency:Delays in packet delivery can result in noticeable lag.
Analyzing RTP streams allows technicians to identify these issues and implement appropriate Quality of Service (QoS) measures to mitigate them.
Incontrast:
* SIP (Session Initiation Protocol):Handles call setup, modification, and teardown but not the media stream.
* SCCP (Skinny Client Control Protocol):A Cisco proprietary protocol for signaling, not media transport.
* H.323:An older protocolsuite for multimedia communication, encompassing both signaling and media, but less commonly used in modern IP telephony.Reference:Supporting Cisco Devices for Field Technicians (FLDTEC) - Troubleshooting Methodologie


NEW QUESTION # 87
What is the first action that must be taken before removing a standby supervisor module from a Cisco MDS 9700 Series Switch?

Answer: B

Explanation:
In the FLDTEC course, the process for removing or replacing a supervisor module - especially the standby supervisor - in a modular switch like the Cisco MDS 9700 is clearly outlined. Cisco documentation states:
"Before removing a standby supervisor module, it must first be placed into out-of-service mode using the CLI command system no supervisor <slot-number> or via the appropriate management interface." This action ensures the system acknowledges the supervisor is no longer participating in redundancy, allowing a safe and controlled removal without impacting system operations.
Why not the other options?
A . Shut down the entire switch → Not required; MDS switches are built for high availability and allow hot-swap operations.
C . Disconnect all network interface cables → This applies to line cards or interfaces, not to supervisor removal specifically.
D . Perform a manual failover → Failover is required when removing the active supervisor, not the standby one.


NEW QUESTION # 88
Which Layer 2 technology extends to access layer devices, allowing individual switch ports to be assigned for network and traffic management in an enterprise network?

Answer: B

Explanation:
In an enterprise network, Virtual Local Area Networks (VLANs) are the key Layer 2 technology used to logically segment a network into multiple broadcast domains. VLANs allow network administrators to assign individual switch ports to specific VLANs, enabling effective network segmentation and traffic management.
This configuration extends to access layer devices, such as switches where end-user devices connect. By isolating traffic into VLANs, administrators can improve network performance, enhance security by separating sensitive departments (such as finance and HR), and simplify network management.
Unlike routing protocols such as BGP and OSPF, which operate at Layer 3, or MPLS, which is a Layer 2.5 forwarding technology used primarily in service provider networks, VLANs are explicitly designed for Layer 2 segmentation within LAN environments.


NEW QUESTION # 89
What is the primary role of a switch in a local area network?

Answer: A

Explanation:
In a local area network (LAN), the primary function of a switch is to operate at Layer 2 (Data Link Layer) of the OSI model. Switches use MAC addresses to forward frames to the appropriate destination ports. This targeted forwarding mechanism divides the network into separate collision domains for each switch port. By isolating collision domains, switches significantly reduce the chance of collisions, enhancing the performance and efficiency of the network.
Unlike hubs, which forward all traffic to all ports (thus creating a single collision domain), switches intelligently forward only the necessary traffic to the correct port. This capability allows multiple simultaneous conversations on different switch ports without interference.
Routers, which operate at Layer 3 (Network Layer), are used to route packets between different networks, not within the same LAN. Wireless connectivity is provided by wireless access points (WAPs), not switches. Encryption is typically handled by security protocols or devices such as firewalls and not by switches directly.


NEW QUESTION # 90
Drag and drop the TFTP statements from the left onto the corresponding categories on the right.

Answer:

Explanation:

Explanation:
The FLDTEC course teaches thatTFTPis a lightweight file transfer protocol often used in Cisco devices for transferring configuration files or IOS images, especially in environments where simplicity is more critical than security:
* Advantages:
* It has alightweight footprint, making it easy touse and configure.
* Useful fortransferring small filessuch as backup configs or small IOS images.
* Disadvantages:
* Lacks encryption anddoes not support authentication, making itinsecurefor sensitive or production environments.
* Not efficientfor large file transfers due to its limited feature set and reliance on UDP (User Datagram Protocol).
This makes TFTP a good fit fortrusted internal networkswhere simplicity is preferred over robust security.


NEW QUESTION # 91
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