ITILFNDv4 - ITIL 4 Foundation Pass-Sure Exam Preparation

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Understand the four dimensions of service management	- Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology
Know the purpose and key terms of 15 ITIL practices	- Service Desk - Change Control - Service Configuration Management - Service Level Management - Release Management - Service Request Management - Information Security Management - Supplier Management - Incident Management - Relationship Management - Deployment Management - Continual Improvement - Monitoring and Event Management - IT Asset Management - Problem Management
Understand the activities of the service value chain	- Engage - Deliver & Support - Design & Transition - Plan - Obtain/Build - Improve
Understand the key concepts of service management	- Recall the definition of service, utility, warranty, customer, user, service management, sponsor - Describe the key concepts of creating value with services
Understand how the ITIL guiding principles can help an organization adopt and adapt service management	- Think and work holistically - Optimize and automate - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Focus on value
Understand the purpose and components of the ITIL service value system	- Guiding Principles - Service Value Chain - Practices - Continual Improvement - Governance

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EXIN ITIL 4 Foundation Sample Questions (Q46-Q51):

NEW QUESTION # 46
Which is part of service provision?

A. The grouping of one or more services based on one or more products
B. The joint activities performed to ensure continual value co-creation
C. The management of resources configured to deliver the service
D. The management of resources needed to consume the service

Answer: C

NEW QUESTION # 47
Which is a purpose of the 'service level management' practice?

A. To ensure that the organization's suppliers and their performance are managed appropriately
B. To set clear business-based targets for service levels
C. To establish and nurture the links between the organization and its stakeholders
D. To support the agreed quality of a service by handling all agreed, user-initiated service requests

Answer: B

NEW QUESTION # 48
What are 'engage', `plan' and `improve' examples of?

A. Service level management
B. Service value chain activities
C. Service value chain inputs
D. Change control

Answer: B

NEW QUESTION # 49
Which statement about the service value chain is CORRECT?

A. Each value chain activity uses different combinations of practices to convert inputs into outputs
B. Each value chain activity identifies a requirement for resources from an external supplier
C. The service value chain converts value into demand
D. The service value chain uses value streams to describe a combination of consumers and providers

Answer: A

NEW QUESTION # 50
Which process is used to compare the value that new services offer with the value of the services they have replaced?

A. Availability management
B. Service catalogue management
C. Service portfolio management
D. Capacity management

Answer: C

NEW QUESTION # 51
......

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