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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 3
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q43-Q48):

NEW QUESTION # 43
What should be considered when upgrading RAM in a desktop computer to ensure compatibility?

Answer: B

Explanation:
Correct Answer. B. The maximum RAM capacity supported by the motherboard Ensuring compatibility when upgrading RAM involves verifying the maximum RAM capacity and the type of RAM (e.g., DDR4) supported by the motherboard. This ensures that the new RAM will function correctly with the existing hardware.
Option A is incorrect because the color of RAM modules is purely aesthetic and has no impact on compatibility or performance.
Option C is incorrect because while certain brands might offer higher quality or performance, brand alone does not determine compatibility with the motherboard.
Option D is incorrect because the physical size (form factor) of RAM modules like DIMM or SO- DIMM is standard but does not address compatibility issues related to capacity or type supported by the motherboard.


NEW QUESTION # 44
During an incident where network downtime was caused by a configuration error, how should the IT support technician document the troubleshooting steps taken to resolve the issue?

Answer: A

Explanation:
Documenting every test, including those that did not directly lead to the resolution, provides a full picture of the troubleshooting process. This thoroughness is crucial for understanding what does not work and why, which is as important as knowing what does work.
Option A is incorrect because excluding testing steps omits valuable information about the troubleshooting process.
Option C is incorrect because recording only the successful test fails to provide a complete understanding of the problem-solving approach.
Option D is incorrect as focusing primarily on the implications does not help in actual troubleshooting or future problem-solving.


NEW QUESTION # 45
A user is trying to use AirDrop on their MacBook to send a large file to a colleague's iPhone, but the iPhone does not appear as an available device.
What should the technician advise the user to check first?

Answer: C

Explanation:
Correct Answer. B. Verify that both devices have Bluetooth enabled AirDrop requires both Bluetooth and Wi-Fi to be enabled to work correctly, but Bluetooth is essential for initiating the connection. Ensuring Bluetooth is enabled on both devices is a critical first check.
Option A is incorrect because AirDrop does not require devices to be on the same Wi-Fi network, it only requires both devices to have Wi-Fi enabled Option C is incorrect as restarting devices is more of a general troubleshooting step and should not be the first action Option D is incorrect because while updates can resolve some connectivity issues, they are not necessary for AirDrop to function if it was previously working


NEW QUESTION # 46
A user is setting up BitLocker on a new laptop and needs to choose how to back up their recovery key.
Which option provides the safest backup method?

Answer: C

Explanation:
Printing the recovery key and storing it securely (such as in a safe) protects against digital theft and ensures the user has physical access to the key when needed.
Option A is incorrect because while a USB drive is a viable option, it can be lost or damaged, posing a risk of loss Option B is incorrect because relying solely on a manufacturer's cloud service could be risky if the service experiences downtime or data loss Option D is incorrect because email accounts can be compromised, making it a less secure method for storing sensitive recovery keys


NEW QUESTION # 47
A MacOS user reports that the screen brightness is too low even at maximum settings while working outdoors.
What should the technician suggest to improve visibility?

Answer: A

Explanation:
Correct Answer. C. Disable automatic brightness adjustment Disabling automatic brightness adjustment allows the user to manually set the brightness to the maximum level, which can help improve screen visibility in bright outdoor environments.
Option A is incorrect because adjusting the screen resolution does not affect the brightness of the display Option B is incorrect as Night Shift adjusts the color temperature for better night viewing but does not increase brightness Option D is incorrect as increasing contrast affects color depth, not brightness


NEW QUESTION # 48
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