MB-240受験内容、MB-240専門知識

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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure Dynamics 365 Field Service20%- Configure Field Service settings
  • 1. Set up Field Service parameters
    • 2. Configure organizational units and resources
      Topic 2: Work Order Management25%- Manage work orders lifecycle
      • 1. Manage incidents and service tasks
        • 2. Create and manage work orders
          Topic 3: Manage Inventory and Assets15%- Inventory management
          • 1. Track customer assets
            • 2. Manage products and stock
              Topic 4: Schedule and Dispatch Work20%- Resource scheduling
              • 1. Optimize scheduling and routing
                • 2. Use schedule board
                  Topic 5: Field Service Mobile and Customer Experience20%- Mobile app configuration
                  • 1. Configure Field Service mobile app
                    • 2. Enable offline capabilities
                      - Customer engagement
                      • 1. Customer communication workflows
                        • 2. Service feedback management

                          >> MB-240受験内容 <<

                          MB-240専門知識、MB-240テスト参考書

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                          Microsoft Dynamics 365 Field Service Functional Consultant 認定 MB-240 試験問題 (Q139-Q144):

                          質問 # 139
                          You have configured the required resource pay types in the Dynamics 365 Field Service settings.
                          You need to train the users on how the calculations are done on the work order when it is completed.
                          Which two actions are executed during calculations? Each correct answer presents a complete solution.
                          NOTE: Each correct selection is worth one point.

                          正解：B、D


                          質問 # 140
                          You are a Dynamics 365 for Field Service Mobile customizer.
                          Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
                          You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
                          Which three actions should you choose? Each correct answer presents a complete solution.

                          正解：A、B、C


                          質問 # 141
                          Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
                          After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
                          Your organization wants to roll out a preventive maintenance offer to select existing customers to help improve customer satisfaction and service revenue.
                          As part of this initiative, your organization wants to provide some specific customers with a one (1) year 10% discount on all work order products and services based on a preset price list.
                          You need to ensure that this discount is applied dynamically upon creation of a relevant work order.
                          Solution: Create a warranty for each customer where you add the discounted prices on all products and services to the price list mentioned on the billing account and then specify the discount percentage.
                          Does this meet the goal?

                          正解：A

                          解説：
                          Correct:
                          * Create a price list with the associated products and services, and use this price list while creating an entitlement. Then, specify the discount percentage in the entitlement for each customer.
                          Create entitlements for work orders
                          Entitlements for work orders allow field service organizations to dynamically apply price lists and discounts to work order products and services based on work order attributes and date range factors.
                          Entitlements can be applied to work orders based on:
                          Billing account
                          Service account
                          Specific products and services
                          Specific customer assets
                          Customer asset categories
                          Incident types
                          Example scenarios for entitlements for work orders:
                          *-> Scenario 1: An organization wants to offer a customer a 10% discount for two years on all work order products and services based on a preset price list.
                          Scenario 2: An organization wants to offer a customer free work order products and services for two years for work orders that relate to customer assets of a specified category.
                          Incorrect:
                          * Create a warranty for each customer where you add the discounted prices on all products and services to the price list mentioned on the billing account and then specify the discount percentage.
                          * Create an agreement for each customer where you add the discounted prices on all products and services to the agreement price list. The discounted prices will be reflected on all work orders generated.
                          Reference:
                          https://learn.microsoft.com/en-us/dynamics365/field-service/work-order-entitlements


                          質問 # 142
                          LitWare has requirements for configuring the Insurance.
                          Vou are responsible for setting up the system to manage the insurance
                          Which three actions should you perform in sequence? lo answer, move the three appropriate actions from the list of actions to the answer are a. Arrange the three actions in the correct order.

                          正解：

                          解説：


                          質問 # 143
                          Drag and Drop Question
                          You are implementing Microsoft Dynamics 365 Field Service for an organization.
                          The organization has a dispatcher who schedules resources across multiple time zones. The dispatcher requests for the resources categorized by time zone, so they could quickly schedule the appropriate resources and visualize multiple resources per time zone on the schedule.
                          You need to configure the schedule board to accommodate this request.
                          Which three actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
                          NOTE: Each correct selection is worth one point.

                          正解：

                          解説：


                          質問 # 144
                          ......

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                          MB-240専門知識: https://www.japancert.com/MB-240.html

                          さらに、Japancert MB-240ダンプの一部が現在無料で提供されています：https://drive.google.com/open?id=1HGimlq5ch0Lo-0hnrX6gTGfu5-zRwfWj