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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Enabling Slack Success	15%	- Optimization and training - Adoption strategy and best practices - Analytics and usage measurement
Workspace Administration	9%	- Multi-workspace architecture design - Workspace creation and approval process - Workspace visibility and configuration
App Administration	10%	- Workflow Builder usage - App installation and configuration - Integration management
Channel and User Group Administration	28%	- Archiving and deletion policies - Channel types and management - User group creation and administration
User Lifecycle Management	14%	- User provisioning methods - Guest account management - Authentication and access control
Security	15%	- Security governance and compliance - Data protection and retention policies - Audit and monitoring
Fundamentals	9%	- Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features

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Salesforce Certified Slack Administrator Sample Questions (Q209-Q214):

NEW QUESTION # 209
You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

A. Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.
B. Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
C. Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
D. Add the SMEs as internal app collaborators so they can directly manage the app's settings.

Answer: D

Explanation:
Slack's internal app management documentation states:
"Adding internal app collaborators allows trusted users to manage an app's configuration, including OAuth settings, scopes, and other integration behaviors without needing Org Admin privileges." There is no need to promote SMEs to Org Admins (B) - which would give them excessive permissions across the entire Slack environment. A and C do not enable them to manage the app directly.
(Reference: Slack Administration Study Guide - Managing Internal Apps and App Collaborators)
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NEW QUESTION # 210
Oleg is a Workspace Owner, and his company is on the Plus plan.
Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.
Which additional settings should be selected to maintain the message history of the workspace?

A. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and allowing overrides
B. Message Retention & Deletion set to "Keep everything" for public channels, private channels, DMs, and not allowing overrides
C. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and allowing overrides
D. Message Retention & Deletion set to "Keep all messages but don't track revisions" for public channels, private channels, DMs, and not allowing overrides

Answer: B

Explanation:
To ensure complete preservation of message history with no ability for users to override retention settings:
"Message Retention & Deletion should be set to 'Keep everything' for public channels, private channels, and DMs, and admins should disallow users from overriding workspace-wide retention settings." Allowing overrides (Option B) would permit users to modify retention, which could lead to gaps in message history.
(Reference: Slack Administration Study Guide - Message Retention and Compliance Settings)
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NEW QUESTION # 211
In which scenario would the Clips feature be the most useful to support asynchronous work?
(Select the best answer.)

A. A project manager is showing their work to the rest of their project team and asking for feedback before the end of the week.
B. A manager is actively brainstorming with the leadership team on new department initiatives.
C. A manager schedules time to thoroughly review a product release with their team.
D. A service representative is troubleshooting a time-sensitive issue in channel with their tier support team.

Answer: A

Explanation:
Slack Clips are designed for:
"Recording and sharing video, voice, and screen recordings asynchronously to allow teams to consume and respond on their own schedule." A project manager sharing updates for review (B) is a perfect use case. Time-sensitive troubleshooting (A) and active brainstorming (D) are better suited for synchronous tools like Huddles. Scheduling reviews (C) suggests a live meeting rather than asynchronous communication.
(Reference: Slack Administration Study Guide - Using Clips for Asynchronous Collaboration)
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NEW QUESTION # 212
You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles using existing Identity Provider (IdP) data.
What is the best method to enable this process?
(Select the best answer.)

A. Use the Analytics API to sync attributes to your analytics dashboard.
B. Use the Custom Profile API to sync attributes to your analytics dashboard.
C. Use the SCIM API to sync attributes to your member profiles.
D. Create custom profile fields for members to add standard attributes to their profile.

Answer: C

Explanation:
Slack's SCIM API documentation states:
"SCIM provisioning can be used to sync user attributes, like department, title, and location, from an Identity Provider to Slack profiles." Analytics API (A) and Custom Profile API (C) focus on reporting or manual updates, not syncing at scale.
Manual field creation (D) does not automate the syncing.
(Reference: Slack Administration Study Guide - SCIM Attribute Syncing)
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NEW QUESTION # 213
You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)

A. Host a Slack 101 training for new hires to onboard them.
B. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.
C. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.
D. Host a hackathon that allows new employees to learn about building Slack apps.

Answer: B

Explanation:
Slack recommends using self-paced resources and workflows for onboarding:
"Workflow Builder allows admins to create automated onboarding workflows that include links to Help Center articles, internal documentation, and recorded webinars, enabling new users to learn at their own pace." Hackathons (B) and Slack 101 live trainings (D) are great, but they are scheduled sessions, not self-paced.
Custom bots (C) add overhead and are not necessary for scalable self-service onboarding.
(Reference: Slack Administration Study Guide - Onboarding Strategies Using Workflow Builder)

NEW QUESTION # 214
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