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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
  • 1. Feedback loops and continual improvement
    • 2. Customer and stakeholder value
      Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
      • 1. Optimize and automate
        • 2. Focus on value
          Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
          • 1. Deployment management
            • 2. Architecture management
              • 3. Service validation and testing
                • 4. Business analysis
                  • 5. Information security management
                    Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                    • 1. The characteristics of high-velocity IT
                      • 2. Digital technology and digital organizations
                        Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                        • 1. Operating and improving digital products
                          • 2. Designing and delivering digital products

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q33-Q38):

                            NEW QUESTION # 33
                            What does a digital organization have to do to create or maintain a competitive advantage?

                            Answer: A

                            Explanation:
                            A digital organization must deliver innovative new products and services quickly and reliably to create or maintain a competitive advantage, as speed and innovation are critical differentiators in digital markets.


                            NEW QUESTION # 34
                            Several teams repeatedly resolve the same type of incident without addressing why it keeps occurring.
                            Which practice should be strengthened?

                            Answer: B

                            Explanation:
                            Problem management is concerned with identifying and managing the causes of incidents, reducing their likelihood and impact. In high-velocity environments this practice works continually alongside development and operations teams, using techniques such as swarming and blameless reviews so that recurring failures are eliminated rather than repeatedly resolved.


                            NEW QUESTION # 35
                            An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
                            What does this situation describe?

                            Answer: B

                            Explanation:
                            This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.


                            NEW QUESTION # 36
                            In the context of high-velocity IT, which statement about the 'four dimensions of service management' is CORRECT?

                            Answer: A

                            Explanation:
                            In high-velocity IT, using automated tools directly supports the need to deliver digital products quickly and reliably, aligning with the four dimensions of service management (organizations/people, information/technology, partners/suppliers, and value streams/processes).


                            NEW QUESTION # 37
                            An organization has integrated security requirements, controls, and automated security testing directly into the work of its development and operations teams, rather than treating security as a separate gate at the end.
                            Which approach does this describe?

                            Answer: B

                            Explanation:
                            DevSecOps extends DevOps by making security a shared responsibility across the entire value stream. Embedding automated security checks and expertise into everyday work means that conformance is assured continuously without introducing the delays associated with late-stage security reviews.


                            NEW QUESTION # 38
                            ......

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