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| Section | Objectives |
|---|---|
| Topic 1: Understand High-Velocity IT Concepts | - Digital transformation - Digital organization - Digital products - IT transformation - High-velocity IT - Digital technology |
| Topic 2: Contribute to Value with Digital Products | - Assured conformance - Valuable investments - Co-created value - Fast development - Resilient operations |
| Topic 3: Guiding Principles for High-Velocity IT | - Lean practices - Agile methods - Continuous improvement - DevOps culture - Application of ITIL guiding principles |
| Topic 4: High-Velocity IT Techniques and Practices | - Automation - Architecture and design - Security and risk management - Cloud computing - Testing and validation |
| Topic 5: Digital Product Lifecycle | - Service value creation - Digital product lifecycle - ITIL operating model - Value streams |
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NEW QUESTION # 106
A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager
Answer: D
Explanation:
Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.
NEW QUESTION # 107
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?
Answer: B
Explanation:
Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.
NEW QUESTION # 108
An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?
Answer: C
Explanation:
Continuous integration and continuous deployment (CI/CD) reduce the time between changes being made and being available in production. By automating build, test, and deployment processes, CI/CD enables faster and more frequent delivery of updates such as reference data changes, directly reducing delays between data upload and its availability for business use, thereby supporting faster revenue realization.
NEW QUESTION # 109
Which TWO statements about the service value chain are CORRECT?
1. The service value chain describes the activities that are required
to effectively manage products and services
2. The service value chain provides a fixed sequence of activities that are required to design products and services
3. The service value chain describes a detailed model of the activities performed by each technical team
4. The service value chain is a model on which the steps in a value
stream are based
Answer: C
Explanation:
The service value chain is a flexible operating model that describes the key activities needed to create value through products and services. It provides a high-level framework for managing work and is used as a foundation for designing value streams. It is not a fixed sequence of steps and does not describe detailed technical team activities.
NEW QUESTION # 110
An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
Answer: C
Explanation:
Minimum viable products (MVPs) would be most beneficial, as they allow the organization to deliver usable functionality quickly, gather feedback, and adapt to rapidly changing customer needs - helping regain competitiveness and improve sales.
NEW QUESTION # 111
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