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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand High-Velocity IT Concepts- Digital technology
- Digital products
- Digital organization
- IT transformation
- Digital transformation
- High-velocity IT
Topic 2: High-Velocity IT Techniques and Practices- Architecture and design
- Cloud computing
- Testing and validation
- Security and risk management
- Automation
Topic 3: Guiding Principles for High-Velocity IT- Lean practices
- Continuous improvement
- Application of ITIL guiding principles
- Agile methods
- DevOps culture
Topic 4: Contribute to Value with Digital Products- Co-created value
- Assured conformance
- Resilient operations
- Fast development
- Valuable investments
Topic 5: Digital Product Lifecycle- Value streams
- Service value creation
- Digital product lifecycle
- ITIL operating model

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Peoplecert ITIL 4 Specialist: High-Velocity IT ITIL-4-HVIT Prüfungsfragen mit Lösungen (Q15-Q20):

15. Frage
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

Antwort: A

Begründung:
Service continuity management ensures that continuity plans are not only documented but also proven to work in real situations. Command post exercises simulate disruptive scenarios and test whether people can actually execute manual recovery actions under pressure. By regularly rehearsing the response process, the organization can identify gaps such as unclear responsibilities or forgotten steps, ensuring that critical manual actions are reliably performed during real incidents.


16. Frage
An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?

Antwort: B

Begründung:
Design thinking is a human-centred, iterative approach that emphasizes empathy with users, problem framing, ideation, prototyping, and testing. It supports the co-created value objective by ensuring services are designed around genuine customer needs rather than assumptions held inside the provider organization.


17. Frage
An organization is converting its paper-based customer records into digital format, but has not changed how it works or how it creates value.
Which term BEST describes this?

Antwort: C

Begründung:
Digitization is the conversion of analogue information or processes into digital form. Digital transformation is a broader change in an organization's operating model, culture, and value proposition enabled by digital technology; simply converting records without changing ways of working does not constitute transformation.


18. Frage
What is the BEST way for a software development organization to encourage ethical behaviours?

Antwort: D

Begründung:
Running workshops where people discuss scenarios with ethical significance is the best way to encourage ethical behaviours, as it promotes awareness, reflection, and shared understanding among staff, making ethical considerations part of everyday decision-making.


19. Frage
A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?

Antwort: B

Begründung:
HVIT does not mean removing control. It means applying appropriate control in ways that preserve flow wherever possible. Using change models with different control paths based on risk is the best answer because it allows low-risk changes to move quickly while ensuring that high- risk changes receive the scrutiny required by regulation.


20. Frage
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Man soll stets Maßnahmen für Erfolg, sondern keine Ausreden für Misserfog finden. Die Schulungsunterlagen zur Peoplecert ITIL-4-HVIT Zertifizierungsprüfung von DeutschPrüfung enthalten Testaufgaben und Antworten, die von unseren erfahrenen IT-Experten durch ihre ständige Praxis und Erforschung entworfen sind. Sie verfügen über hohe Genauigkeit und große Reichweite. Sie werden Ihr bester Helfer sein, während Sie die Peoplecert ITIL-4-HVIT Zertifizierungsprüfung vorbereiten.

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