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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Actions and treatments12%- Manage customer actions
  • 1. Define an action for outbound
  • 2. Define and manage customer actions
  • 3. Present a single offer on the web
Decision strategies14%- Strategy design
  • 1. Test decision logic
  • 2. Build decision strategies
  • 3. Use predictive analytics
AI and arbitration12%- Decision optimization
  • 1. Apply arbitration logic
  • 2. Prioritize actions
  • 3. Use AI in decisioning
Contact policy and volume constraints13%- Contact governance
  • 1. Configure contact policies
  • 2. Control customer contact frequency
  • 3. Apply volume constraints
Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Adapt engagement strategies quickly
  • 2. Support business-driven changes
  • 3. Optimize customer experiences
Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Optimize the customer value in the contact center
  • 2. Define the starting population
  • 3. Customer engagement blueprint
  • 4. Essentials of always-on outbound
  • 5. Optimize the next-best-action strategy
Channels10%- Multi-channel engagement
  • 1. Outbound channel setup
  • 2. Web channel configuration
  • 3. Cross-channel engagement
Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Customer journeys
  • 3. Define customer engagement policies

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q37-Q42):

NEW QUESTION # 37
Myco Bank, a retail bank, uses the Customer Engagement Blueprint to design personalized customer journeys. The bank wants to better understand its diverse customer base to create more targeted engagement strategies.
What key achievement does the Personas stage provide for Myco Bank when implementing with Customer Engagement Blueprint?

Answer: A


NEW QUESTION # 38
l)+ Bank uses Pega Customer Decision Hub to approve credit card limit changes requested by customers automatically. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank.

The bank wants to change the threshold value for the USD2000 credit limit from <175 to <200. How do you implement this change?

Answer: B

Explanation:
The scorecard model determines the customer credit score based on various factors, such as income, expenses, assets, liabilities, etc. The scorecard model has a Results tab where you can define the cutoff values for different segments based on the credit score. To change the threshold value for the USD2000 credit limit from
<175 to <200, you need to change the cutoff value in the Results tab of the scorecard model. Changing the cutoff value in the scorecard decision component, changing the condition in the strategy, or mapping the score value in the decision strategy will not affect the credit score calculation or segmentation.


NEW QUESTION # 39
U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen-year fixed-rate mortgage offer:

The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer, Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the business operations environment?

Answer: D


NEW QUESTION # 40
U+ Bank, a retail bank, uses the business operations environment to perform its business changes. The bank carries out these changes in the Pega Customer Decision Hub portal by using revision management features or the 1:1 Operations Manager portal.
For each task, select the correct portal in which you perform the build tasks based on best practices.

Answer:

Explanation:

Explanation:


NEW QUESTION # 41
MyCo,a telecom company, recently introduced a new mobile handset offer, MyFone 14 Pro, for its premium customers. As the bank has financial targets to meet, the business decides to boost the MyFone 14 Pro offer.
As a decisioning architect, how can you ensure that the MyFonel4 Pro offer is prioritized over other offers7

Answer: B


NEW QUESTION # 42
......

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