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| Section | Weight | Objectives |
|---|---|---|
| Customer Success Foundation | 20% | - Recurring revenue financial terms - Health Index and success metrics - RM role, tasks and RACI framework - Success Plan components and RM responsibilities |
| Leadership and Renewals Process | 30% | - Risk assessment at T-9, T-6, T-3 milestones - Quote development, exceptions and order processing - End-to-end renewals motion and account team collaboration - Upsell / cross-sell opportunity identification |
| Cisco Tools and Processes | 15% | - Smart Accounts and licensing frameworks - Contract management and entitlement verification - Renewal workflows and escalation procedures - CCW, renewal tools and automation |
| Business Acumen | 35% | - Available To Renew, contract value and renewal types - Value communication and tool usage - Financial terms: CAPEX, OPEX, procurement models - Evaluate customer products and business alignment |
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NEW QUESTION # 11
Which service offering helps define the IT vision and strategy of the customer?
Answer: D
Explanation:
According to the Cisco website1, advisory services from Cisco and their partners provide expert guidance and data-driven insights to help customers architect and optimize their IT environment. Advisory services can help customers with:
* IT strategy and planning
* Business and technology alignment
* IT governance and operating models
* IT transformation and innovation
* IT performance and optimization
References: 1: Services - Cisco
NEW QUESTION # 12
How does Cisco define Business Critical Services?
Answer: A
Explanation:
Business Critical Services are subscription-based services covering the lifecycle of a technology, which provide customers with:
* Expert guidance and best practices to optimize their network performance, security, and availability
* Proactive support and automation to prevent issues, reduce risks, and accelerate outcomes
* Insights and analytics to measure and improve their operational efficiency, agility, and innovation References: 4: Business Critical Services - Cisco
NEW QUESTION # 13
Which RM action directly influences the Engagement category of the Cisco 360 PVI?
Answer: C
Explanation:
For the Renewals Manager, protecting On-Time Renewal Rate (OTRR) through disciplined T-Minus execution is the action most directly connected to the Engagement dimension of the applicable Cisco 360 Partner Value Index.
Cisco's Cisco 360 materials define Engagement as the partner's involvement throughout the customer journey. More specifically, Cisco's current PVI metric documentation shows OTRR as an Engagement metric for the Services Value Index, directly tying successful, timely renewal execution to partner engagement performance. (Cisco) This aligns with the Renewals Manager v2.0 blueprint, which requires the RM to manage renewal activities through the T-120, T-90, T-60, and T-30 checkpoints and facilitate commercial execution and order booking to maximize OTRR. Effective T-Minus execution therefore converts lifecycle engagement into a measurable Cisco 360 contribution. (Cisco Learning Content) Option A belongs principally to Capabilities, because Cisco specifically associates Black Belt and career certifications with partner skills and enablement. (Cisco Blogs) Option C is primarily a growth/commercial expansion activity and would affect revenue-performance measures rather than directly representing the Engagement metric. Option D demonstrates Foundational/Practice Maturity, since standardized processes and risk governance indicate operational maturity.
Therefore, B is the correct answer: disciplined T-Minus execution that protects OTRR directly contributes to the Cisco 360 Engagement category.
NEW QUESTION # 14
Which strategy for successful renewal of service contracts calls for discussing changes in the network and identifying any uncovered add tons to the network?
Answer: B
Explanation:
one of the strategies for successful renewal of service contracts is to explore up sell opportunities, which means:
* Discussing changes in the network and identifying any uncovered additions to the network
* Recommending new or upgraded products or services that can enhance customer value and outcomes
* Aligning with the account team on the up sell value proposition and proposal References: 2: Cisco Renewals Manager (700-805 CRM) Practice Exam - TestPrep
NEW QUESTION # 15
Which two customer values are included in an Enterprise Agreement? (Choose two.)
Answer: A,D
NEW QUESTION # 16
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