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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
SAP Customer Experience Solutions, Processes and Strategy41-50%- SAP CX Portfolio
  • 1. SAP Emarsys and customer engagement
  • 2. Customer data and experience management
  • 3. SAP Sales Cloud and Service Cloud positioning
  • 4. SAP Commerce Cloud capabilities
- Business Process Integration
  • 1. Lead-to-cash processes
  • 2. Omnichannel customer engagement
  • 3. Integration with SAP Business Suite
Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Position SAP Customer Experience portfolio value
  • 2. Identify competitive differentiators
  • 3. Explain customer-centric business transformation
Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Customer loyalty and retention strategies
  • 2. Retail customer experience scenarios
  • 3. B2B and B2C commerce use cases

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q28-Q33):

NEW QUESTION # 28
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

Answer: B,D,E


NEW QUESTION # 29
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

Answer: D


NEW QUESTION # 30
Which of the following is a feature of SAP Customer Data Platform?

Answer: D


NEW QUESTION # 31
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

Answer: A,B,C


NEW QUESTION # 32
Your customer wants to sell their products and services through the internet.
Which application would you recommend?

Answer: A


NEW QUESTION # 33
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