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| Section | Weight | Objectives |
|---|---|---|
| Security | 28% | - Security fundamentals
|
| Operating Systems | 28% | - Mobile operating systems
|
| Operational Procedures | 21% | - Safety and compliance
|
| Software Troubleshooting | 23% | - Mobile device troubleshooting
|
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NEW QUESTION # 167
A government client asks a technician to expunge several drives that contain confidential information. The technician must follow regulatory compliance. Which of the following is the best option?
Answer: A
Explanation:
Because this is a government client with confidential data and a strict requirement to follow regulatory compliance, the best practice is to use a certified third-party destruction service that can provide documented proof of destruction. The All-in-One guide explicitly notes that "professional hard drive disposal services are third-party vendors" that guarantee drives are thoroughly destroyed by issuing a certificate of destruction
/recycling, which provides assurance that data will not fall into the wrong hands. Mike Meyers' Lab Manual repeats the same exam point: third-party vendors "will guarantee they have truly, thoroughly destroyed drives by issuing a certificate of destruction/recycling." Low-level formatting (often used to mean overwrite/zero-fill) can sanitize drives, but it may not satisfy the requirement for provable compliance and chain-of-custody documentation, especially for regulated environments. Targeted deletion is ineffective because deleted data can remain recoverable. In-house incineration is extreme and may be restricted, unsafe, or noncompliant without proper facilities and documentation. Therefore, Certified third-party destruction (B) is the best option.
NEW QUESTION # 168
A technician verifies that a malware incident occurred on some computers in a small office. Which of the following should the technician do next?
Answer: B
Explanation:
Once a malware incident has been confirmed, the immediate next step is to contain the threat. Quarantining infected systems prevents the malware from spreading to other devices and isolates the malicious code for further analysis or remediation.
B). Educating end users is important but occurs later in the incident response process.
C). Disabling System Restore is part of cleanup, not containment.
D). Updating and scanning should occur after the system is quarantined to prevent further infection or spread.
Reference:
CompTIA A+ 220-1102 Objective 2.5: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
Study Guide Section: Malware removal best practices - Step 2: Quarantine the infected system
NEW QUESTION # 169
A technician is deploying mobile devices and needs to prevent access to sensitive data if the devices are lost.
Which of the following is the best way to prevent unauthorized access if the user is unaware that the phone is lost?
Answer: A
Explanation:
Remote wipe is the best option to prevent unauthorized access to data when a mobile device is lost or stolen- especially if the user is unaware of the loss. It allows administrators or mobile device management (MDM) systems to remotely erase all data on the device, rendering it unusable for unauthorized users.
A). Encryption protects the data, but if the device remains powered and logged in, it may still be accessible.
C). Geofencing can restrict features based on location but does not erase data.
D). Facial recognition helps secure access but can be bypassed in some cases or fail in practical situations.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast security measures and tools.
Study Guide Section: Mobile device security (remote wipe, lockout, MDM tools)
NEW QUESTION # 170
A user is trying to install a preferred word processor on their work laptop, but the installation fails each time.
Which of the following is most likely the cause of this failure?
Answer: D
Explanation:
The most likely cause of repeated application installation failures on a work-issued laptop is an incorrectly configured Access Control List (ACL). In corporate environments, security policies are designed to limit what standard users can install in order to reduce malware risk, maintain compliance, and ensure system stability.
These restrictions are enforced through NTFS permissions, ACLs, and Group Policy settings.
According to the Quentin Docter - CompTIA A+ Complete Study Guide, ACLs define which users or groups have permission to read, write, modify, or execute files and directories. If a user does not have sufficient permissions to write to protected locations such as C:\Program Files, system folders, or specific registry keys, software installers will fail-even if the installer itself is legitimate and intact.
The Travis Everett & Andrew Hutz - CompTIA A+ All-in-One Exam Guide explains that many organizations intentionally restrict installation privileges to administrators only. This prevents users from installing unauthorized or potentially harmful software. When ACLs are misconfigured or intentionally restrictive, installation attempts may fail repeatedly without clearly stating that permissions are the root cause.
The Mike Meyers / Mark Soper Lab Manual further clarifies that issues like a full browser cache or slow internet speeds typically affect downloads, not the execution of installers. An unformatted hard drive would prevent the operating system from functioning at all, making it irrelevant in this scenario.
Therefore, the repeated installation failure on a work laptop is best explained by incorrectly configured ACLs, making C the correct answer.
NEW QUESTION # 171
When a corporate laptop is connected to the company network, it can reach external websites. However, it cannot reach any internal websites, displaying the error message "Cannot reach this page." Which of the following should a technician configure?
Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
If internal resources (such as intranet or internal apps) can't be accessed but external sites work, this often points to aDNS issue, where the system isn't resolving internal domain names correctly.
FromAll-in-One Exam Guide:
"When internet access is functional but internal sites fail to load, the issue usually lies with DNS resolution.
Internal resources often require internal DNS servers, which may not be configured correctly."
NEW QUESTION # 172
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