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The ITIL 4 Foundation certification exam is ideal for IT professionals who are new to ITIL or who want to refresh their knowledge of the framework. It is also suitable for managers and executives who want to understand how ITIL can help improve the delivery of IT services in their organization. ITIL 4 Foundation certification exam is a prerequisite for higher-level ITIL certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

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EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is a globally recognized certification program that provides a comprehensive understanding of the ITIL framework. ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management. The ITIL 4 Foundation certification exam is designed to provide individuals with a foundational understanding of the key concepts, principles, and practices of ITIL 4.

EXIN ITIL 4 Foundation Sample Questions (Q293-Q298):

NEW QUESTION # 293
What should all 'continual improvement' decisions be based on?

A. An up-to-date balanced scorecard
B. A recent maturity assessment
C. Accurate and carefully analysed data
D. Details of how services are measured

Answer: C

NEW QUESTION # 294
Which is the MOST LIKELY way of resolving major incidents?

A. A support team following detailed procedures for investigating the incident
B. The service desk identifying the cause and a resolution
C. Users establishing a resolution using self-help
D. A temporary team working together to identify a resolution

Answer: D

NEW QUESTION # 295
Which statement about standard changes is CORRECT?

A. The change does not require additional authorization
B. The appropriate change authority should be assigned to each type of change
C. The change can be implemented with less testing if necessary
D. A full assessment should be completed each time the change is implemented

Answer: A

NEW QUESTION # 296
Which statement about outcomes is CORRECT?

A. Outcomes enable products to be delivered to a stakeholder
B. An outcome defines the amount of money spent on technology for a service
C. An outcome depends on at least one output to deliver a result
D. Outcomes provide assurance to stakeholders on how a service performs

Answer: C

NEW QUESTION # 297
Which statement about change authorities is CORRECT?

A. Change authorities are only required for authorizing normal changes
B. Change authorities are assigned for each type of change and change model
C. Change authorities are assigned when each change is deployed
D. Change authorities are only required for authorizing emergency changes

Answer: B

NEW QUESTION # 298
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