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| Section | Weight | Objectives |
|---|---|---|
| Collaboration with Stakeholders | 23% | - Stakeholder engagement
|
| Requirements | 18% | - Requirements management
|
| Business Process Mapping | 12% | - Process analysis
|
| Customer Discovery | 17% | - Business analyst responsibilities
|
| User Stories | 18% | - Agile documentation
|
| Development Support and User Acceptance | 12% | - Solution validation
|
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NEW QUESTION # 281
Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?
Answer: B
Explanation:
Explanation
Process mapping is a tool that helps to create a visual representation of a business process. It shows the steps, inputs, outputs, roles, and decisions involved in the process. Process mapping helps to understand the current state of the process, identify areas for improvement, and design the future state of the process. A BA should use process mapping to capture all aspects of the current state lead-to-customer business process, including the steps and inputs from both sales and marketing. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/understand-process
NEW QUESTION # 282
A business analyst (BA) at Northern Trail Outfitters is preparing for a user acceptance testing (UAT) session for a global Sales Cloud project.
What should the BA do to engage the business most effectively during UAT"?
Answer: B
Explanation:
Explanation
The business analyst should work with business stakeholders to collaborate in writing, reviewing, and executing UAT scenarios, providing feedback, and approval for release. This is because UAT scenarios are based on real-world use cases and expectations of how users will interact with and benefit from the solution.
Business stakeholders are best suited to provide input and validation for UAT scenarios, as they represent the end-users or customers of the solution. The business analyst should facilitate the collaboration process by defining the scope, format, and criteria for UAT scenarios, and ensuring that they align with the user stories and acceptance criteria. The business analyst should also collect and document the feedback and approval from business stakeholders, and communicate them to the development team. References:
https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance-testing
NEW QUESTION # 283
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?
Answer: B
NEW QUESTION # 284
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?
Answer: B
Explanation:
The set of actions that are the most effective for collaborating with key stakeholders are to use multiple forms of communication; build trust; show empathy; and get commitment for next steps. These actions help to establish and maintain positive and productive relationships with key stakeholders who have an interest or influence in the project outcome. Using multiple forms of communication helps to ensure clarity, consistency, and timeliness of information and feedback among stakeholders. Building trust helps to foster mutual respect, honesty, and reliability among stakeholders. Showing empathy helps to understand and acknowledge the needs, expectations, preferences, pain points, goals, etc. of stakeholders. Getting commitment for next steps helps to ensure alignment and engagement among stakeholders on the project goals, scope, roles, and responsibilities. References: https://trailhead.salesforce.com/content/learn/modules/salesforce-business- analyst-certification-prep/stakeholder-management
NEW QUESTION # 285
The business analyst (BA) at Cloud Kicks is having a hard time documenting a user story to change an existing Opportunity flow for sales users. The architect expressed their concerns to the BA that they lack a comprehensive list of the components that will be affected by the updated flow.
Which best practice should the BA follow?
Answer: B
Explanation:
Explanation
The best practice that the BA should follow is to schedule additional discovery sessions with the sales users to understand what will be impacted by the changes. Discovery sessions are meetings or workshops where the BA elicits, clarifies, and validates the needs, expectations, pain points, goals, and priorities of the stakeholders for a project. Discovery sessions help to gather more information and feedback from the stakeholders, understand their perspectives and preferences, identify the gaps and opportunities in their current process, and demonstrate the value and benefits of the proposed solution. By scheduling additional discovery sessions with the sales users, the BA can better understand their challenges and requirements, and document a comprehensive list of the components that will be affected by the updated flow.
References:https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-discovery/plan-and-facili
NEW QUESTION # 286
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