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NAHQ CPHQ Exam Syllabus Topics:

SectionWeightObjectives
Population Health and Care Transitions13-17%- Care Coordination and Transitions
  • 1. Transition of care planning
  • 2. Chronic disease management
  • 3. Care continuity and integration
- Population Health
  • 1. Social determinants of health
  • 2. Wellness and prevention programs
  • 3. Community health assessment
Health Data Analytics23-27%- Design and Data Management
  • 1. Data collection and validation
  • 2. Data integrity and security
  • 3. Database management
- Analytics and Reporting
  • 1. Data visualization and reporting
  • 2. Trend analysis and forecasting
  • 3. Predictive modeling
- Measurement and Analysis
  • 1. Benchmarking
  • 2. Performance measurement
  • 3. Statistical analysis methods
Organizational Leadership33-37%- Education and Training
  • 1. Staff competency assessment
  • 2. Communication strategies
  • 3. Educational program development
- Communication and Relationship Management
  • 1. Stakeholder engagement
  • 2. Interprofessional collaboration
  • 3. Conflict resolution
- Leadership and Strategic Management
  • 1. Strategic planning and goal setting
  • 2. Resource allocation and management
  • 3. Change management
Performance and Process Improvement23-27%- Patient Safety
  • 1. Event reporting and analysis
  • 2. Safety culture assessment
  • 3. High reliability principles
- Process Improvement and Patient Safety
  • 1. Quality improvement methodologies
  • 2. Risk management and mitigation
  • 3. Root cause analysis
- Patient and Stakeholder Engagement
  • 1. Patient experience and satisfaction
  • 2. Community health needs assessment
  • 3. Patient-centered care initiatives

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q186-Q191):

NEW QUESTION # 186
Which ofthe following should be a part of an organization's program of continuous readiness for accreditation?

Answer: D

Explanation:
An organization's program of continuous readiness for accreditation should include a variety of activities to ensure that the organization is always prepared for an accreditation survey. One of these activities is performing periodic audits to ensure that the standards for accreditation are being met. These audits can help identify areas of non-compliance and provide an opportunity for improvement before an accreditation survey. This approach ensures that the organization is not only prepared for the survey but is also committed to continuous quality improvement, which is a key aspect of accreditation. References: 1


NEW QUESTION # 187
A department analyzed Its process for distributing paychecks to employees. The analysis showed there were multiple checkpoints tor approval, delays In processing of the checks, and errors that caused extra work for staff. Which of the following types of waste were identified during the analysis?

Answer: B

Explanation:
The question is about identifying types of waste in a process. In the context of Lean methodology, which is often applied in healthcare quality improvement, waste is any activity that doesn't add value to the end product or service1.
In the given scenario, the process for distributing paychecks to employees was analyzed and the following issues were identified:
* Multiple checkpoints for approval
* Delays in processing of the checks
* Errors that caused extra work for staff
These issues can be mapped to the following types of waste:
* Defects: Errors that cause extra work fall under this category. In this case, the errors in the paycheck distribution process that resulted in additional work for the staff are considered defects1.
* Waiting: Delays in processing checks represent the waste of waiting. This refers to the time wasted waiting for the next step in a process1.
* Overprocessing: Having multiple checkpoints for approval can be seen as overprocessing, which refers to doing more work than needed1.
Therefore, the types of waste identified during the analysis are defects, waiting, and overprocessing, which corresponds to option B. This answer is verified as per healthcare quality documents and learning resources1.


NEW QUESTION # 188
__________________ is the skill and competence of health professionals and the ability of diagnostic or therapeutic equipment, procedures, and systems to accomplish what they are meant to accomplish, reliably and effectively.

Answer: C


NEW QUESTION # 189
______________ testing method provides useful information on respondents' perceptions of the response task, how
respondents recall and report events, and how they interpret specified reference periods.

Answer: C


NEW QUESTION # 190
A health plan wants to improve the quality of care delivered to its members. Which organization should be referenced for quality measurement benchmarks?

Answer: C

Explanation:
According to the NAHQ CPHQ exam blueprint, the National Committee for Quality Assurance (NCQA) is the primary organization responsible for quality measurement and benchmarking for health plans.
Option D is correct because NCQA develops and maintains performance measures (e.g., HEDIS) and provides national benchmarks used to evaluate health plan performance.
AHRQ focuses on research and tools, TJC accredits healthcare organizations, and AMA represents physicians.
The CPHQ framework clearly identifies NCQA as the benchmark authority for health plan quality measurement.


NEW QUESTION # 191
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