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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
OmniStudio (Vlocity) Capabilities	- FlexCards and UI Composition - OmniScripts and Guided Experiences - DataRaptors and Integration Procedures
Integration and Extensibility	- External System Data Synchronization - Salesforce APIs and Integration Patterns
Industry Process Automation	- Customer Lifecycle Management - Service and Provisioning Workflows
Order Management and CPQ	- Order Capture and Fulfillment Flows - Product Catalog and Pricing Configuration

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Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Prüfungsfragen mit Lösungen (Q67-Q72):

67. Frage
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
B. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
C. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
D. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Antwort: C

68. Frage
Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

A. Use the integration procedure to manage the various task that technician need to undertake
B. Use call out to fully automate the flow so that no manual steps are required
C. Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually
D. Use data raptor to assist with integration and introduce several manual task into the flow.

Antwort: C

Begründung:
To support manual tasks required by technicians, designing and attaching OmniScripts to manual tasks (A) provides a guided, step-by-step interface. This aids technicians in completing necessary steps and ensures accurate information is relayed back to the order management system.References:Salesforce Industries documentation on OmniScripts and manual task management.

69. Frage
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.
B. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
D. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global

Antwort: D

Begründung:
To meet the requirement of one callout to the activation system per mobile service followed by a callout to the billing system per item, configuring an orchestration plan with two orchestration items and an orchestration dependency (A) is recommended. This setup ensures that the activation process is completed before billing information is processed, maintaining the correct order of operations.References:Salesforce Communication Cloud Order Management documentation on orchestration plan configuration.

70. Frage
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
B. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
C. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
D. Add the delivery zip code customer field as a header in the pricing calculation matrix

Antwort: D

Begründung:
If requirement is to have static calculation, then use Hook implementation If requirement is to have dynamic calculation based on custom fields then use ATB mechanism along with changes in hook to pass custom fields into ATB input map. In this case there is no need to have custom calculations.

71. Frage
An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services. What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

A. Downstream Order Item Scope
B. Top Order Item Scope
C. Order Item Scope
D. Account Scope

Antwort: A

Begründung:
In the scenario where an ABC telecom customer orders additional services that can be supported by existing equipment (like a router supporting multiple internet bundles), the " Downstream Order Item Scope " is the most appropriate. This scope ensures that the decomposition process generates Fulfillment Request Lines (FRLs) considering the existing inventory item, avoiding unnecessary provisioning of new equipment and leveraging existing assets efficiently.References:Salesforce Communications Cloud documentation on product modeling and order management processes.

72. Frage
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