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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - Platform Analytics |
| Exam Number: | CIS-PA |
| Related Certifications: | Certified Implementation Specialist - Platform Analytics |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple Select, True/False, Multiple Choice |
| Exam Price: | USD 250 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | Approximately 60 |
| Passing Score: | Approximately 75% (correct answers required) |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored or at a Pearson VUE testing center. |
| Pre Condition: | Recommended ServiceNow System Administrator certification and experience with the ServiceNow platform. |
| Official Syllabus URL: | https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/cis-pa-exam-blueprint.pdf |
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| Topic | Details |
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| Topic 3 |
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NEW QUESTION # 13
How candashboard filtersretain their values acrosslogins and page refreshes?
Answer: D
Explanation:
Dashboard filters retain their values across page refreshes and user navigation throughsession-based persistence. When this option is enabled, filter selections are stored for the duration of the user's session and automatically reapplied as the user navigates or refreshes the page.
Favorites and global defaults define starting values, not persistence behavior. Applying a filter to the entire dashboard controls scope, not retention. ServiceNow documentation explains that session persistence is the mechanism that maintains filter state, making option C the correct answer.
NEW QUESTION # 14
What is the primary function of theanalytics_filter_adminrole inAnalytics Center?
Answer: D
Explanation:
Theanalytics_filter_adminrole is responsible forgoverning dashboard filterswithin Analytics Center. Users with this role cancreate, edit, delete, and manage filters, as well as add filters to thefilter libraryfor reuse across dashboards.
This role does not control visualization design, breakdown security, or data validation. Its purpose is to ensure consistent and controlled use of filters across analytics experiences. ServiceNow documentation explicitly associates this role with filter administration, making option B the correct answer.
NEW QUESTION # 15
What is aBreakdown?
Answer: C
Explanation:
In Platform Analytics, aBreakdownis used togroup or filter indicator scoresbased on specific attributes, such as priority, category, assignment group, or age ranges. Breakdowns allow users to analyze how different segments contribute to overall performance and to compare trends across those segments over time.
Breakdowns operate onindicator scores, not on raw report data. While reports can also be grouped or filtered, that functionality is separate from Performance Analytics. A Breakdown does not define the source table itself (that is the role of the Breakdown Source), nor is it merely a choice list. ServiceNow documentation clearly defines Breakdowns as a core analytics concept used to slice indicator data for deeper performance insight, making option D the correct answer.
NEW QUESTION # 16
What does the number of"Inserts"represent in aJob Logrecord?
Answer: A
Explanation:
In a Performance AnalyticsJob Log, theInsertsvalue represents the number ofanalytics score records written to the databaseduring that job run. These inserts typically correspond to new indicator scores added to theIndicator Factstable.
This value does not represent business records such as incidents, nor does it indicate how many source records were evaluated. Records examined and calculations performed may be far greater than the number of inserts, as only final score results are stored. ServiceNow documentation confirms that Job Log insert counts reflect stored analytics results, making option B the correct interpretation.
NEW QUESTION # 17
Which definition describes the functionality of aFormula Indicator?
Answer: D
Explanation:
AFormula Indicatorin ServiceNow Platform Analytics allows you to calculate a derived score usingup to five other indicators(automated or manual) through a mathematical expression. These component indicators must already exist and have collected data.
Formula Indicators arenot calculated at view time; instead, they arepre-calculated during data collection and stored like other indicator scores. This ensures consistent historical trending and optimal dashboard performance. Aggregates such as count or sum are handled by automated indicators, not formula indicators.
Formula indicators also cannot referenceindicator threshold values, as thresholds are used only for KPI status evaluation and visualization, not for calculations.
ServiceNow documentation clearly states the five-indicator limit and emphasizes that Formula Indicators are meant forderived metrics, such as percentages, ratios, or normalized scores, making optionBthe only correct definition.
NEW QUESTION # 18
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