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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Continual Improvement - Practices Overview - Governance - Service Value Chain - Guiding Principles
Topic 2: The Four Dimensions of Service Management	- Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology
Topic 3: Service Management Key Concepts	- Service Offerings - Service Relationships - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q241-Q246):

NEW QUESTION # 241
Which practice is MOST associated with the use of empathy to understand users?

A. Change enablement
B. Service level management
C. Continual improvement
D. Service desk

Answer: D

NEW QUESTION # 242
Which statement about a service value stream is CORRECT?

A. It uses prescriptive inputs and outputs
B. It is used to provide governance
C. It integrates practices for a specific scenario
D. It is a value chain activity

Answer: C

NEW QUESTION # 243
What is defined as an unplanned interruption or reduction in the quality of a service?

A. A problem
B. An incident
C. An event
D. A change

Answer: B

NEW QUESTION # 244
What varies in size and complexity, and uses functions to achieve its objectives?

A. A risk
B. An organization
C. A practice
D. An outcome

Answer: B

NEW QUESTION # 245
Which is included in the purpose of the 'deliver and support' value chain activity?

A. Providing services to agreed specifications
B. Understanding stakeholder needs
C. Understanding the organization's service vision
D. Meeting stakeholder expectations for time to market

Answer: A

NEW QUESTION # 246
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